• Provided detailed, personalized, friendly, and polite service to over 30 customers daily, ensuring fraud prevention while adhering to compliance standards.• Collaborated with various departments using presentation software to enhance fraud prevention strategies and minimize fraud losses.• Surpassed the AHT (Average Handle Time) benchmark by an outstanding 40% within one month of joining, showcasing exceptional efficiency and productivity.• Analyzed legislative and regulatory data to evaluate its impact on company production and compliance policies, ensuring alignment with industry standards.• Conducted compliance audits and examinations of operating processes to identify flaws, optimize workflows, and enhance fraud prevention measures.

• Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.• Committed to memorizing all credit card products and services to efficiently provide customers with guidance and increase product sales.• Recipient of the Q1 Spotlight Award given for showcasing competence, mentorship, collaboration, and receiving 100% in NPS Key Drivers on the scorecard.• Consistently ranked in the 1st Quartile by performing to benchmark standards with regard to average handle time, customer satisfaction, and sales.• Assisted numerous customers in fraud-related situations by conducting a thorough investigation and analysis of the case at hand.• Helped in troubleshooting fraud inquiries by using practical experience gained and escalated inquiries to the fraud department if required.• Receptive and efficient in navigating through various new software systems with ease.• Extensively used multitasking skills daily while performing various tasks such as service requests, lost/stolen cards, and inquiries while adhering to relevant regulations and compliance standards.• Successfully mentored new members of the team by providing call listening, and sharing best practices to help them onboard seamlessly.• Won numerous monthly team contests for reaching sales and performance targets.

• Coordinated and led meetings with customers for the design of residential and commercial projects.• Created several spreadsheets and incorporated several organizational systems to optimize the workflow and ensure appropriate time delegation to each project.

• Managed and led a multi-disciplinary design team of 5 team members throughout the design development and contract document phases for a $300,000 canteen project of Amul Dairy, India.• Attended all team meetings to resolve technical and project issues, coordinate with team members, review project schedules, and assist the Project Management team in 3 projects worth $15 million. • Thrived in a customer-facing role as a communication channel with consultants to ensure efficiency.

• Prepared construction detail drawings of various institutional projects.• Created 3D visualizations for client presentations.• Part of the team for various large scale architecture competitions.

• Prepared construction detail drawings for various residential projects.• Created a material library for all the products in the office.