Rohan Malik Email & Phone Number

Chicago, IL, US

Washington, District Of Columbia, United States

Implement new and improve upon existing support processes within the organization and insupport of all of EE Performance reporting and data analysis to develop initiatives toensure the highest levels of Enterprise Operations services and use quantitative metrics todefine success and drive the service Create and drive internal communication and.

Provide technical solutions and respond to technical requests from client partners through a variety of communication channelsResolve support issues with a high degree of technical complexityProvide software application assistanceImprove efficiencies by documenting and standardizing support processes while capturing and developing best practicesReview.

White Glove full stack executive support L2-L3 IT technical support for corporate associates Asset management using Service Now (SNow) Asset ordering using various vendors Lead for tech-based charity donations and recycling programs Project lead for tech projects Sysadmin for Windows and Mac/iOS-based devices User training lead Hardware and asset.

-Create custom software packages and support Citrix, Appsense/iVanti, Bromium, and Carbon Black-Software and network penetration testing to ensure overall system security-Malware Analysis and Incident Response-Application Deployment and Delivery Technologies-Utilize various Microsoft Technologies in system administrator duties-Endpoint Security Technologies

Frederick, MD

Impact analysis on our SaaS and technical projects Troubleshot all networking issues using TCP View, Wireshark, and Fiddler Provide full tier end user support using Jira and Salesforce as the ticket management systems Modified, added, and removed user accounts using Active Directory Created, maintained, and modified group policy settings for different.

Reston, VA

Created and maintained trouble tickets, configuration and inventory records; created process maps Performed hardware and software moves, adds and changes. Migrated data and user accounts as required Conducted tests of standard hardware and/or software affected using supplied test procedures and diagnostic tools Resolved problems and faults concerning.

Program indicating and control systems for construction equipment using C and Codesys Managed two development teams to complete the mobile application and software projectsWindows Vista to Windows 10 migration coupled with System Administrator duties using Active Directory, SCCM, TCP View, Wireshark, and PerfmonWebsite design using HTML, CSS, and PHP.

Elkridge, MD

Working as a CE (Contract Engineering) Regional Recruiter to staff candidates with technical backgrounds including software, hardware, and systems engineers. We work with local Aerotek offices along the East Coast to act as an additional resource and assist Recruiters and Account Managers in the recruiting cycle. Conducting the full project life cycle.

Bachelor’S Degree, Cybersecurity Policy And Management

Environmental Studies

Activities and Societies: Sigma Pi, Stand4U

Associate'S Degree