Rohan Malik Email & Phone Number

Chicago, Il, Us

Washington, District Of Columbia, United States

Implement new and improve upon existing support processes within the organization and insupport of all of EE Performance reporting and data analysis to develop initiatives toensure the highest levels of Enterprise Operations services and use quantitative metrics todefine success and drive the service Create and drive internal communication and prioritywithin the businessProject manager for IT specific components related to operationsWork with cross functional teams/vendors to maintain and create information security,network health, user privacy and IT infrastructure processesSupport and troubleshootingWindows & Mac OS platforms (Mac OSX 11+, Windows 10 or above) including mobile devicesrunning Apple iOS & Android mobile operating systems Support enterprise infrastructure area such as Networking, Active Directory, LDAP, DB fundamentals, backup/storageAdmin for GSuite, O365, and device security stack Setup, image, and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripheralsCreate and use KPI’s to drive end user satisfactionService Desk lead Second Lead training the intern/workforce programExecutive support for local Meta site along with rotating support for visitors Event management and support involving VC and broadcasting setup and support

Provide technical solutions and respond to technical requests from client partners through a variety of communication channelsResolve support issues with a high degree of technical complexityProvide software application assistanceImprove efficiencies by documenting and standardizing support processes while capturing and developing best practicesReview security reports and metricsSupport client projectsHelp clients achieve CMMC compliance

White Glove full stack executive support L2-L3 IT technical support for corporate associates Asset management using Service Now (SNow) Asset ordering using various vendors Lead for tech-based charity donations and recycling programs Project lead for tech projects Sysadmin for Windows and Mac/iOS-based devices User training lead Hardware and asset supervision using Nexthink and perfmon

-Create custom software packages and support Citrix, Appsense/iVanti, Bromium, and Carbon Black-Software and network penetration testing to ensure overall system security-Malware Analysis and Incident Response-Application Deployment and Delivery Technologies-Utilize various Microsoft Technologies in system administrator duties-Endpoint Security Technologies

Frederick, Md

Impact analysis on our SaaS and technical projects Troubleshot all networking issues using TCP View, Wireshark, and Fiddler Provide full tier end user support using Jira and Salesforce as the ticket management systems Modified, added, and removed user accounts using Active Directory Created, maintained, and modified group policy settings for different projects using Group Policy Managed Office 365 mailboxes and groups and maintained user accounts as well as licenses Performed monitoring, updates/patching, and maintenance for the offsite systems running Windows Server 2008R2 and 2012R2 OS's Utilized Windows Server backups daily/weekly for important data relocating them to a dedicated storage server Full stack QA testing on the Windows platform Used Remote Desktop to help troubleshoot and repair offsite employee and client systems Provided direct support to internal and external clients in Analysis, Design, Programming, Testing, and Implementation System Administrator (sysadmin) for Windows 10, Windows Server 2008, and Windows Server 2012 systems using IIS Provide in house user support using SCCM and Active Directory to manage all user profiles Server testing and setup on the AWS platform using in built Amazon tools, WINSCP, and Putty Provided IT consulting for on premise clients experiencing software and hardware issues

Reston, Va

Created and maintained trouble tickets, configuration and inventory records; created process maps Performed hardware and software moves, adds and changes. Migrated data and user accounts as required Conducted tests of standard hardware and/or software affected using supplied test procedures and diagnostic tools Resolved problems and faults concerning installation of hardware or software Performed data backup according to established procedures and assures compliance with policy Performed Desktop/Laptop imaging to provide custom images to individual projects Assured that all work processes are properly tracked through Service Now (SNOW) System Administrator (sysadmin) duties on Windows 8 and 10 platforms using SCCM and Active Directory to create, modify, and delete user accounts while using SCCM and SNOW to track software and hardware usage Used Windows Group Policy to customize user functionality Physical and software patching on Cisco switches located on each floor

Program indicating and control systems for construction equipment using C and Codesys Managed two development teams to complete the mobile application and software projectsWindows Vista to Windows 10 migration coupled with System Administrator duties using Active Directory, SCCM, TCP View, Wireshark, and PerfmonWebsite design using HTML, CSS, and PHP Server maintenance and general upkeep on all computer systemsiOS application development using SwiftAndroid app development using Android Studio and Java Compile test scripts for software and application testingDesign work using Photoshop and Premiere Pro, and Illustrator

Elkridge, Md

Working as a CE (Contract Engineering) Regional Recruiter to staff candidates with technical backgrounds including software, hardware, and systems engineers. We work with local Aerotek offices along the East Coast to act as an additional resource and assist Recruiters and Account Managers in the recruiting cycle. Conducting the full project life cycle process of recruiting from sourcing candidates to maintaining contract employees.

Bachelor’S Degree, Cybersecurity Policy And Management

Environmental Studies

Activities and Societies: Sigma Pi, Stand4U

Associate'S Degree