• Delivered exceptional support and resolved complex client inquiries related to fixed income and analytical applications, consistently ensuring high client satisfaction and fostering trust.• Collaborated with senior team members to drive deeper client engagement and maximize the utilization of premium FactSet features, resulting in improved client outcomes.• Engaged daily with cross-functional teams, including Client Solutions, Sales, and Product Development, to streamline workflows, elevate service standards, and enhance the overall client experience.• Proactively developed and nurtured strong, lasting relationships with key clients, promoting loyalty, trust, and long-term partnerships.• Spearheaded innovative ideas to optimize client workflows, improve operational efficiency, and deliver superior service delivery.• Took ownership of client queries and projects, working closely with Sales, Consultants, Product Teams, and other stakeholders to deliver tailored solutions and complete projects within deadlines, consistently exceeding client expectations.

• Provided training and acted as a Bullpen Resource for follow advisors in solving Investment Management Clients' premium product queries.• Demonstrated proficient understanding of FactSet WorkStation, data, and Complex Models.• Maintained the highest level of quality support for all FactSet clients by following procedures.• Stayed up to date with the market and competitors in the Investment Management industry.

• Collaborated with various FactSet groups to enhance client workflows and provide high-quality support• Utilized FactSet WorkStation and Microsoft Excel to solve complex data and model queries for Investment banking and Management clients• Met and exceeded targets by staying motivated and up-to-date with market trends• Liaised with Client Solutions, Sales, and Product Development teams to drive improvements in client services

• Provided expert solutions to Investment banking and Investment Management Clients' queries on Data and Complex Models.• Demonstrated proficiency in FactSet WorkStation, content consumption, and Microsoft Excel.• Maintained high-quality support for FactSet clients, meeting and exceeding set targets.• Stayed updated on market trends, products, and competitors in the industry.