Product Management, Lead Business Analyst, Product Owner, Certified Scrum Master and Agile Professional with more than 18 years of experience in the Higher Education and Telecom domain. Working at the University of Melbourne with focus on research processes and systems across Research Grants Management, Animal and Human Research Ethics and Research Integrity. End to end experience across CRM, Product Management, Billing, Data Warehousing, Business Intelligence and Analytics for leading global clients such Telstra, British Telecom, Millicom, Liberty Global, UPC Ireland and Unity Media. Proven expertise across stakeholder management, process definition and transformation, customer experience, continuous process improvement, Human Centered Design, requirement elicitation and requirement management, gap analysis, data analysis and solution design.Certified Scrum Master (CSM) with extensive experience in driving Agile software development projects (as a Scrum Master and Product Owner). Experience across Project Management, Strategic Analysis & Planning.