🔺Manager, Drug Safety
CurrentLead successful PV and Med Info operations by leading a 15+ associates’ team along with recruitment, training, performance management, mentorship.Responded to RFP/RFIs and drafted client proposals to develop and generate new business for PV/Med Info services.Contributed to drafting MSA/PV agreements, proofread contracts, collaborated with several Innomar teams to ensure all client deliverables are met.Developed SOPs/WI related to operational processes, created templates/client presentations for QBRs, KPI reviews.Offering solutions and fostering client relationships by continuous engagement and active discussions.Actively collaborate with Innomar Patient Support Programs in client business reviews, presentations, and quality issues.Lead Product and IT development projects required for enhancing database functionality and PV process optimizations.Ensured effectiveness of AE reporting processes, Identifying needs for modification of program database, drug safety database, protocols. Collaborate in identifying training requirement needs, leading refresher adverse event trainingResponsible for daily and on-going client reporting and project communications.Working with senior leaders and program staff to ensure assigned program(s) is audit ready.Working with Quality Assurance and Senior Manager to perform regular Quality ChecksIn collaboration with the Manager, participates in the hiring and training process of new staff.Responsible for the recruitment, training, coaching and performance management.