1) Customer-centric professional, offering 6 years of extensive experience in successfully managing stakeholder relations, business operations, people management, and Customer management.2) Hands-on experience in service centre management including ensuring customer service operations, the overall performance of professionals, and implementing corrective measures.3) Customer Service Set-up, Management, and Operations: drove customer service operations, ensured the profession's performance, implemented corrective measures, and retained the existing client base.4) Ensure that all process-level KPIs, such as SLA, CSAT, quality, and NPS, are delivered along with shrinkage management.5) Developing and implementing customer success plans that align with the customer's overall business objectives.6) Setting clear goals and metrics to measure customer success.7) Managing team functions, viz., manpower planning, recruitment & selection, induction, performance appraisal, training, etc. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.8) Customer Health: Monitoring customer health and identifying potential risks, proactively addressing issues before they escalate.9) Renewal Management: Working with customers to renew contracts and upsell additional products or services.10) Customer Advocacy: Representing the customer's needs and interests within the organization.11) Cross-functional collaboration: Working closely with other departments, such as sales, marketing, and product development, to ensure customer satisfaction.12) Understanding customers' needs and goals, and tailoring the service to meet their specific requirements.