Rohan S. Email and Phone Number

• Led a team of network specialists in successfully delivering and managing client-server setups, ensuring 100% client satisfaction. • Developed and presented strategic proposals for server hosting and design solutions, resulting in 25 new client acquisitions.• Optimized network performance and service uptime through proactive maintenance strategies, achieving a 30% reduction in downtime incidents.• Implemented efficient project management practices, prioritizing tasks, and ensuring project completion within deadlines and budget constraints.

• Efficiently fulfilled 20+ customer orders daily, ensuring accurate product selection and timely preparation for shipment.• Demonstrated proficiency in operating picker equipment and inventory management software to maintain inventory accuracy and streamline order processing.• Consistently executed closing cleaning routines to uphold a safe and organized warehouse environment, contributing to team productivity.• Maintained a 98% order accuracy rate, minimizing errors and ensuring fulfillment staff received correct items shipped to customers across Canada.

• Cultivated a welcoming and exceptional golfing experience for members and guests, achieving a 15% increase in positive customer satisfaction ratings.• Enhanced operational efficiency by completing comprehensive training programs in Accessibility (AODA), Customer Service, Heat Stress Management, Health & Safety procedures, and WHMIS (hazardous materials).• Streamlined club operations by skillfully operating equipment (e.g., golf carts, marshaling vehicles) and ensuring prompt fulfillment of member requests. (~25 requests fulfilled per day on average).

• Designed and implemented robust Java Server environments for 23 client development projects, ensuring scalability and performance for their applications.• Successfully boosted client project completion rates by 18% through efficient development practices and proactive problem-solving.• Enhanced client web and communication platforms by contributing to new projects, resulting in improved user experience and functionality.• Streamlined online business operations for clients by integrating over 7 payment gateways, facilitating a 32% increase in secure transaction processing.