Helping manufacturers increase channel sales, margins and wallet share by helping them transition from a product-centric company to a customer-centric company. We enable the customer-centric reality through the use of Systems of Engagement tools rather than traditional System of Record tools. ForgeCRM is a System of Engagement. www.ForgeCRM.com

Outlining my duties and day-to-day activities will not convey all that I have gained from this experience. Instead, I will share our Vision and Values from the BigKite V2MOM; which are the core principals on how we operate. Hopefully, it can help express the extremely valuable experiences, lessons learned and skills gained on our beautiful path to achieving our goal. BigKite Vision:To grow our business into a self sustainable, extremely profitable, very reputable and recognized firm in brand and customer success that dominates the Canadian Salesforce commercial market in delivering the highest quality customer solutions & customer service. BigKite Values:1. Quality: Exceeding client/partner expectations is our driving force.2. Execution and Operational Excellence: Scalable, Self Sustainable & Repeatable Success.3. Motivating & empowering.everyone we engage with.

Primary technical point of contact for top 20 revenue generating strategic global enterprise accounts focusing on adoption, increasing salesforce.com footprint and overall customer success. - Subject matter expert in all things salesforce and process- Engage with client executives to build vision and roadmap high value solutions- Evaluating new release functionality, reviewing needs and pain points and architecture & design of solutions- Developing Center of Excellence's as well as change & release management processes and structure to ensure high adoption, value and ROI's - Internal customer advocate and leveraging relationships with Support, Sales, R&D, Product Management and Professional Services to address customer needs- Manage salesforce cross functional support teams to resolve customer cases within SLA's- Lead the resolution of critical account issues

Growing, empowering and enabling the salesforce.com developer community by:Assisting salesforce.com's customer and partner development teams to:- Provide guidance, techniques and best practice for developing on the force.com platform to ensure the most effective use of the multi-tenant enforced governor limits- Evaluate architecture and design of solutions being implemented- Troubleshoot code from integration issues with salesforce.com APIs to single sign on to general Visualforce/APEX coding issues- Accountable for seeing issue to full resolution with consideration given to timeline and SLA'sParticipating in increasing internal and public developer knowledge base:- Managing and creating internal knowledge base materials dedicated towards team knowledge sharing and operational efficiency- Answering questions and providing solutions on salesforce community boards

- Developing impactful solutions that added value and could be measured to generate ROI- Lead functional portion of implementation: requirements gathering, business analysis, designing a solution and ensuring the CRM application fully supports the customer's business needs- Serving as a subject matter expert in salesforce.com best practices, sales processes and customer service processes- Project Coordination: Coordinate project effort across a team of other consultants, developers and data migration specialists- Typically and consistently over 125% utilization- Successfully and consistently providing support in upsell, cross-sell and change order discussions with Sales.

Mainly responsible to facilitate PMC's entry into the networked media market with the CTO Office - Developed new media based networking concepts by considering PMC's current product reach and existing competitor product capabilities- Collected, analyzed and computed addressable market data to determine entry points- Created high-level business case to support market penetration conclusions- Prepared a technology roadmap utilizing a buy vs. build methodology- Involved in M&A activities associated to evaluating potential technical partners needed to develop media entry product

Worked closely with industry leading PC OEM/ODM companies as clients to provide engineering expertise across a full range of ATI mobile products - Provided technical assistance to motherboard and PC system designers during all project phases (product evaluation/marketing, design, validation and production)- Worked with signal schematics and board layouts using Allegro software to solve hardware and high speed signal issues- Reworked and troubleshoot boards with soldering and high speed signal measuring equipment- Worked closely with driver, BIOS and continuation engineers to resolve complicated discrete graphics issues- Created technical reports to keep ODM’s and other project members informed about progression or proposed resolution of difficult issues- Performed front-end hardware and software analysis of graphics issues of mobile platforms