Robert Hewlett Email & Phone Number

Louisville, KY, US

Norcross, Georgia, United States

Louisville, KY

• Developed a comprehensive Information Technology Merger & Acquisition Playbook. The Playbook covered Due Diligence to Integration and was tested and proven through the successful acquisition of multiple companies.
• Integrated acquired companies into the IT infrastructure while facilitating improved security and enhanced collaboration within the organization.
• Responsible for Asset Management for a one hundred million dollar operating budget and a fifty million dollar capital budget.
• Responsible for Data Center Strategy, developed a multiyear strategy integrating the acquired infrastructures into the legacy footprint enabling cost efficiencies and improved uptime.

Louisville, KY

• Developed a highly competent and capable staff while simultaneously reducing the overall IT budget. Increased staff by 100% and reduced recurring expenses by 10%.
• Restructured the technical infrastructure, improved reliability and increased uptime to 100%.
• Retooled the Business Intelligence environment, consolidated disparate warehouses into a central repository that was further leveraged for enhanced products and services.
• Implemented a robust pricing tool that evolved into a billing system for over 120,000 customers. Due to the success of this project, it is being further enhanced to provide billing services for the full 1,500,000.

• Introduced a structured approach to Product Management, establishing a minimum competency across all Product Managers.
• Developed product staff to focus on identifying and quantifying the problem we are solving for the customer and then developing a marketable solution.
• Payer Services - Responsible for products and services utilized by payers (Insurance companies / employer groups) in their interactions with providers (doctors and hospitals) and in their interaction with members.
• Provider Services - Responsible for products and services facing professional (doctors) and institutional (hospitals) providers. o Delivered a web based product that allowed real-time edits on claims submitted and.
• Clearinghouse - Responsible for products and services utilized internally and through reseller relationships. o Responsible for the delivery of our first application providing visibility into the lifecycle of the.

Bank of America acquired NPC

• Budget and personnel responsibilities for Product Development.
• Responsible for Application Development and Product Management for the Payment Services Division including support for HealthePay, InControl, Commission Express, ATCAN and TravelPay.
• Responsible for eCommerce products enabling the acceptance of Credit, Debit and ACH transactions.
• Responsible for the design, creation and deployment for all browser based applications.
• Responsible for all products and applications utilizing Point-of-Sale terminal devices.
• Responsible for Quality Assurance, broadened responsibility from Point-of-Sale devices to all contact points with the customer.

• Led the team responsible for determining requirements, evaluating alternatives and securing funding for the largest corporate project to date; replacing the legacy merchant billing system and developing a browser based.
• Budget and personnel responsibilities for Merchant Services Application Developers across all hardware platforms.
• Implemented project methodology utilized in Application Development.
• Chaired the Y2K Partners meeting, an ongoing forum to ensure the diversified IT groups worked together to resolve issues and concerns relating to the Y2K exercise. Managed a 20 year plus legacy system into the new.
• IT lead for a Business Process Reengineering exercise that became the blueprint for system modifications and enhancements.

Bachelor'S Degree, Computer Science

Activities and Societies: Sigma Chi

Master Of Business Administration (M.B.A.), Business