Rohil Shekh Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Bengaluru, Karnataka, India

As a Customer Service Representative, I consistently maintained a 95% quality assurance score, reducing resolution time by 20% and increasing customer engagement by 25%. With a 90% resolution rate for escalations, I implemented protocols that decreased escalations by 30%. Proactive customer engagement led to a 25% increase in satisfaction, while implementing feedback-driven solutions reduced complaints by 20% and enhanced satisfaction ratings. Collaborating across teams, I streamlined processes, resulting in a 15% increase in first-contact resolution rates, all while pursuing continuous learning and achieving certification in customer service excellence.

Bengaluru, Karnataka, India

As a Business Development Associate, I led lead generation efforts with advanced prospecting strategies, resulting in a 30% increase. I expanded the client base by 25% through effective networking and rapport-building, while also driving a 20% market share increase through insightful product feature development. By optimizing the sales pipeline, I reduced sales cycle time by 40% and increased conversion rates by 25%. Achieving a remarkable 90% client retention rate, I provided exceptional post-sale support and proactive client engagement. Additionally, I enhanced sales efficiency and revenue growth by 20% through data-driven reporting mechanisms and continuous training on negotiation and sales skills, staying abreast of industry trends.

As a Financial Analyst, I ensured the accuracy of financial statements, conducted comprehensive financial analysis to uncover trends and opportunities, and contributed to budget development and tax preparation. I strengthened control procedures through internal audits and implemented effective internal controls, enhancing data integrity. Offering clear communication of complex financial information, I provided valuable insights to stakeholders and managed financial forecasting and budgeting processes while maintaining adherence to ethical accounting standards.