Rohin Alex Email & Phone Number

Abbotsford, British Columbia, Canada

Abbotsford, British Columbia, Canada

British Columbia, Canada

• Offered advice and assistance to customers, paying attention to special needs or wants.• Provided primary customer support to internal and external customers and enhance customer satisfaction• Answered constant flow of customer calls with minimal wait times.• Updated account information to maintain customer records.• Tracked customer service cases and updated service software with customer information.• Promoted available products and services to customers during service, account management, and order calls.Achievements:🌟 Consistently achieved a perfect customer review rating of 10, the highest among all employees.🔍 Maintained the highest percentage of successful customer resolutions, ensuring exceptional customer satisfaction.

British Columbia, Canada

• Maintained physical condition of Railcar, applying available resources and personnel to achieve safe, and functional automotive• Conducted regular railcar inspections to identify repair needs or improvements.• Perform authorized repairs to customer and AAR specifications.• Served as point of contact for internal stakeholder for Road and Rail Service repair• Prepared reports and schedules of the repair work done with accuracy using Excel and SAP.

Dubai, United Arab Emirates

• Established clear priorities and production quality standards for high-pressurized gas containers/cylinders• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.• Evaluated team member performance regularly to identify and resolve productivity concerns.• Achieved on-time shipments goal by empowering employees to continued success.• Managed team of 200 production associates, overseeing productive production processes for both morning and night shifts and meeting all production deadlines.• Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards of ISO-786 & ISO-9809-1Achievements:🏥 Certified in First Aid (UAE standards), prioritizing safety and well-being.💼 Served as a consultant, contributing to the enhancement of the company's computer network and systems, going beyond my Key Result Areas (KRAs).🌍 Led a high-performing team in successfully fulfilling critical orders for oxygen cylinders on a global scale during the challenging times of the COVID-19 pandemic.

Bhopal Area, India

• Analyzed statistical data of high demand skill sets in the IT/ITES and Non IT industry, using both modern and traditional methods.• Implemented quality control protocols to enhance accuracy of IT/ITES market data and research results.• Participated in data mining activities to uncover insights from various sources like job boards, industry reports and peer review sites• Created visualizations to present research data and findings to stakeholders using Excel and Pivot Tables• Used varied statistical and data analysis techniques to draw conclusions from research.• Created and maintained database to store research data.

Bhopal, Madhya Pradesh, India

• Cleaned and lubricated highly complex equipment parts to keep equipment operating at peak performance.• Performed troubleshooting and repair for complex manufacturing equipment.• Reviewed technical documentation to complete equipment maintenance and repair.• Dismantled defective machines and equipment and installed new or repaired parts.• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.• Documented maintenance activities and confirmed compliance with relevant regulations.

Bachelor’S Degree, Mechanical Engineering

High School Diploma, Physics