Rohin Alex Email & Phone Number

Abbotsford, British Columbia, Canada

Abbotsford, British Columbia, Canada

British Columbia, Canada

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers and enhance customer satisfaction
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Tracked customer service cases and updated service software with customer information.
• Promoted available products and services to customers during service, account management, and order calls.Achievements:🌟 Consistently achieved a perfect customer review rating of 10, the highest among all employees.🔍.

British Columbia, Canada

• Maintained physical condition of Railcar, applying available resources and personnel to achieve safe, and functional automotive
• Conducted regular railcar inspections to identify repair needs or improvements.
• Perform authorized repairs to customer and AAR specifications.
• Served as point of contact for internal stakeholder for Road and Rail Service repair
• Prepared reports and schedules of the repair work done with accuracy using Excel and SAP.

Dubai, United Arab Emirates

• Established clear priorities and production quality standards for high-pressurized gas containers/cylinders
• Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Achieved on-time shipments goal by empowering employees to continued success.
• Managed team of 200 production associates, overseeing productive production processes for both morning and night shifts and meeting all production deadlines.

Bhopal Area, India

• Analyzed statistical data of high demand skill sets in the IT/ITES and Non IT industry, using both modern and traditional methods.
• Implemented quality control protocols to enhance accuracy of IT/ITES market data and research results.
• Participated in data mining activities to uncover insights from various sources like job boards, industry reports and peer review sites
• Created visualizations to present research data and findings to stakeholders using Excel and Pivot Tables
• Used varied statistical and data analysis techniques to draw conclusions from research.
• Created and maintained database to store research data.

Bhopal, Madhya Pradesh, India

• Cleaned and lubricated highly complex equipment parts to keep equipment operating at peak performance.
• Performed troubleshooting and repair for complex manufacturing equipment.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Documented maintenance activities and confirmed compliance with relevant regulations.

Bachelor’S Degree, Mechanical Engineering

High School Diploma, Physics