✅Process and record large volumes of data accurately and efficiently✅Develop and implement organizational systems to ensure efficient utilization of resources✅Assist with the planning and coordination of meetings, conferences, exhibitions, and other events✅Organize travel plans, meeting schedules, and accommodation arrangements✅Answer and respond to emails in an efficient and friendly manner✅Establish processes and procedures to streamline administrative tasks✅Create databases to track client information and document requests for data✅Develop customized database applications to track inventory and invoices✅Assist with project planning, meeting coordination, and preparing presentations✅Manage office supplies, ordered supplies, and maintained equipment✅Prepare and maintain electronic documents/files✅Provide customer service and administrative support✅Reconcile expenses and processed reimbursements

✅Implement and administer the sales process that has been designed for the sale of the property.✅Handle the organization, production, and distribution of a quarterly newsletter to over 1500 recipients.✅Initialize successful marketing campaigns✅Automate sales process resulting in a 50% decrease in paperwork.✅Manage customer databases and conduct follow-up activities, resulting in an over 90% customer retention rate.✅Implement new administrative processes to streamline sales operations.✅Coordinate successful campaigns with a high return on investment.✅Design marketing material and presented it to clients for approval.✅Ensure timely and accurate delivery of all order paperwork.✅Develop and implement new and innovative approaches for sales.✅Generate reports for the executive team on customer and employee feedback.✅Create and analyze weekly reports of sales activities to share with sales executives✅Maintain accurate records of activities and assist in managing customers' databases✅Schedule meetings, conferences, and other events for members of the sales team.

✅Supervised all administrative duties for the home buyer and seller transactions from contract to close✅Input all necessary information into the client database and transaction management systems.✅Obtained all the required signatures on the listing agreement, disclosures, and other essential documentation.✅Additional transaction coordinator tasks as needed.✅Inbox management and data entry and cleanup.✅Assisted clients in completing real estate transactions to ensure all deadlines were met✅Collaborated with brokers, agents, and lenders to ensure efficient and accurate processing✅Developed and maintained excellent client relationships and client satisfaction✅Prepared sales and closing documents including Contracts of Sales, Deeds, Tax Returns, and deeds✅Organized and maintained an up-to-date database of legal documents for real estate transactions as required

✅Prospected and researched property details such as location, features, and amenities using PriceFinder✅Provided administrative support and performed numerous duties, including, scheduling, writing correspondence, emailing, handling clients, and answering questions and requests✅Managed and organized agreements or contracts✅Organized and maintained online company files, invoices, and other digital documentation✅Coordinated the logistics and attended weekly BDM meet-ups✅Prepared daily reports to present to the BDM team✅Scheduled and followed up with appointments for BDM staff✅Provided administrative support during the onboarding of BDM team members.

✅Helped clients manage their accounts by reviewing their transactions, assisting them regarding online banking concerns, processing money transfers or wire transfers, processing both debit and credit card payments, and also helping them file for disputes if there are any unauthorized transactions on the account using their card.✅Acted as the first point of contact for customers, assisting them with questions pertaining to their accounts✅Answered incoming customer calls in a prompt and professional manner✅Researched and processed customer requests efficiently✅Built relationships with bank customers over phone conversations✅Strengthened bank product knowledge and upsold bank customers when applicable

✅Helping customers book, change, or cancel their travel reservations, review their itinerary, and flight status, review their profile, and check how many miles they have earned all throughout their travel. ✅Provided them with the rewards and benefits of flying with the airline✅Answered customer questions and resolved complaints in a professional manner.✅Responded to customer queries in a friendly and helpful manner.✅Utilized customer service software, databases, and telephone systems to ensure efficient resolution of customer inquiries.✅Evaluated customer feedback in order to identify opportunities and areas of improvement.✅Upheld accurate documentation of customer inquiries and responses in the CRM database.ACHIEVEMENTS:- Top 5 Performing Specialists in July 2017- Top 4 Performing Specialists in February 2018- 100% Score for both External and Internal Audits on Quality Compliance for the month of March 2018- One of the 10 Specialists who was awarded all-expense-paid travel to Singapore for being one of the - - Top Specialists for the year 2017- Successful completion of the Train the Trainer program on Facilitation Skills was conducted by Talent Transformation on May 12, 2018.

✅Supervised a team of 25 members.✅Regularly conducted individual assessments and facilitated training to improve performance metrics