• Interpersonal skills and ability to build rapport with clients• Good listening and problem-solving skills• Time management skills• Critical thinking skills• Ability to identify potential leads• Ability to communicate with managers, directors, VPs, CxOs• Create company intro and pitch for service or product demo• Write a pitch for email and social media • Do cold calling, email campaigns, and social media campaigns• Send campaigns and schedule appointments with interested parties • Sales negotiation skills• Arrange a meeting for prospective clients with the top management of your company• Continuous follow-ups with multiple collaborators• Strong knowledge of social media platforms• Ability to prepare PPT for clients • Ability to use MS Excel for contact generation and deal cycle tracking • Purchase contacts from aggregators or search individually via job networking platforms

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller• Update customer information in the customer service database during and after each call• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers