B.E. in Mechanical with Experience Regional Coordinator, Customer Support, Customer Service Specialist, Service Quality control. Managing team effectively and getting work done from them in order to achieve service targets. Handling entire project and managing all the available resources. Also as an analyst, worked on enhancing dealer profitability. Experience in handling warranty & AMC related issues. Customer satisfaction analysis with 5Why, Pareto, MTBF, MTTR and PSF analysis. Inventory management by demand forecasting, EOQ, ABC analysis. Sales Executive of prolife engines.