 Working as a Lead (INDIA, APAC & EMEA), End User Support, and handling Regional IT Team as a key member for managing the site smoothly. Work closely and effectively with all levels of management to satisfy project and productivity requirements.  An active member of Desktop Support Mgmt. (IT Operation) As a member of the DSM Mgmt. team, I provide IT Induction to New hires in my organization. Handling complex issues (related to DSM) to ensure a surge in confidence, documenting the solution, and rapid resolution the next time the same issues appear. Support Mac users actively and hands-on JAMF pro Keep records of Assets and Prepare future growth Plans for Computer Hardware purchases. Worked on various projects like Backup solutions and print services (Testing, Evaluation, and implementation with the respective team). Office365 support, Okta Support, RSA Support, Break-fix support, Evault endpoint protection for backup. Worked on Virus attacks, centrally mgmt. of Malwarebytes, software licensing and windows update issue in my organization also educates users instructing users about to do’s and dont’s in such scenarios, Working on Office 365 issues Handling VDI-related issues from the server and user end. Worked with external and internal auditors from the DSM point of view.

Job Profile:- 1.) Working as Websense web Security Administrator and SEP Administrator (Secondary).2.)Working as Exchange Admin.3.)Exchange Back End Security (Iron Port).4)Troubleshooting of Active Directory Users, group and OU, and also Security Management of Windows 2003 Servers.5)SCCM management. 6)Server Monitoring.&.)User ID & distribution list creation, Mailbox movement & mails routing issues, Mail forwarding, mailbox access, send permissions & Manage quota, Monitor mail queue, Check mail delivery issues & mail tracking.7.)Good Experience in solving the problems remotely by capturing the desktop with the help of Remote Desktop Console.o Giving support to Blackberry, CISCO phone, VPN client.

Accenture as Tech Lead provides Remote support of Accenture Client Best Buy(Geek Squad ) Which is a major computer service provider of North and South America. Geek Squad is renowned for fighting against Computer hackers and provide security for any type of Virus Spyware worm. OS related all escalation