Rohit Baranwal

Rohit Baranwal Email and Phone Number

Lead, End User Support IT Operation (INDIA, APAC & EMEA) at Ciena, India @ Ciena
hanover, maryland, united states
Rohit Baranwal's Location
Gurgaon, Haryana, India, India
About Rohit Baranwal

A seasoned IT leader with a robust 17-year track record in IT Operations, End-User Services, Customer Relationship Management, and People Management. Demonstrates hands-on expertise in various Account Management Solutions and exceptional communication, analytical, problem-solving, OPERATION EXCELLENCE, and decision-making skills. Proven ability to excel under pressure without compromising quality or customer satisfaction. Known for cultivating excellent interpersonal relationships, a key driver in achieving organizational goals effectively.

Rohit Baranwal's Current Company Details
Ciena

Ciena

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Lead, End User Support IT Operation (INDIA, APAC & EMEA) at Ciena, India
hanover, maryland, united states
Website:
ciena.com
Employees:
7424
Rohit Baranwal Work Experience Details
  • Ciena
    Lead, End User Support (India, Apac, Emea)
    Ciena Aug 2012 - Present
    Gurgaon, India
     Working as a Lead (INDIA, APAC & EMEA), End User Support, and handling Regional IT Team as a key member for managing the site smoothly. Work closely and effectively with all levels of management to satisfy project and productivity requirements.  An active member of Desktop Support Mgmt. (IT Operation) As a member of the DSM Mgmt. team, I provide IT Induction to New hires in my organization. Handling complex issues (related to DSM) to ensure a surge in confidence, documenting the solution, and rapid resolution the next time the same issues appear. Support Mac users actively and hands-on JAMF pro Keep records of Assets and Prepare future growth Plans for Computer Hardware purchases. Worked on various projects like Backup solutions and print services (Testing, Evaluation, and implementation with the respective team). Office365 support, Okta Support, RSA Support, Break-fix support, Evault endpoint protection for backup. Worked on Virus attacks, centrally mgmt. of Malwarebytes, software licensing and windows update issue in my organization also educates users instructing users about to do’s and dont’s in such scenarios, Working on Office 365 issues Handling VDI-related issues from the server and user end. Worked with external and internal auditors from the DSM point of view.
  • Cvent
    Information Security Support Engineer
    Cvent Oct 2010 - Aug 2012
    Gurgaon, India
    Job Profile:- 1.) Working as Websense web Security Administrator and SEP Administrator (Secondary).2.)Working as Exchange Admin.3.)Exchange Back End Security (Iron Port).4)Troubleshooting of Active Directory Users, group and OU, and also Security Management of Windows 2003 Servers.5)SCCM management. 6)Server Monitoring.&.)User ID & distribution list creation, Mailbox movement & mails routing issues, Mail forwarding, mailbox access, send permissions & Manage quota, Monitor mail queue, Check mail delivery issues & mail tracking.7.)Good Experience in solving the problems remotely by capturing the desktop with the help of Remote Desktop Console.o Giving support to Blackberry, CISCO phone, VPN client.
  • Accenture
    System Analyst
    Accenture Aug 2007 - Aug 2010
    Gurgaon, India
    Accenture as Tech Lead provides Remote support of Accenture Client Best Buy(Geek Squad ) Which is a major computer service provider of North and South America. Geek Squad is renowned for fighting against Computer hackers and provide security for any type of Virus Spyware worm. OS related all escalation
  • Wipro Infotech
    Resident Engineer ( Indian Gov Science Tech Ministry )
    Wipro Infotech Mar 2006 - Jul 2007
    Delhi

Rohit Baranwal Skills

Active Directory Windows Server Itil Microsoft Exchange Vpn Cisco Technologies Troubleshooting Security Sccm Information Security Operating Systems Dhcp Vmware Esx Dns Vmware Servers It Operations Virtual Private Network Requirements Analysis Business Analysis Process Engineering Testing Management Business Process Requirements Gathering Sdlc Six Sigma Erp Project Management Supply Chain Management Supply Chain Optimization Asset Performance Management Rcm Process Safety Risk Assessment Maintenance Strategy Development Software Development Consulting Software Project Management Sql

Rohit Baranwal Education Details

  • Aset
    Aset
  • Aset
    Aset
  • Model School
    Model School

Frequently Asked Questions about Rohit Baranwal

What company does Rohit Baranwal work for?

Rohit Baranwal works for Ciena

What is Rohit Baranwal's role at the current company?

Rohit Baranwal's current role is Lead, End User Support IT Operation (INDIA, APAC & EMEA) at Ciena, India.

What is Rohit Baranwal's email address?

Rohit Baranwal's email address is ro****@****ail.com

What schools did Rohit Baranwal attend?

Rohit Baranwal attended Aset, Aset, Model School.

What skills is Rohit Baranwal known for?

Rohit Baranwal has skills like Active Directory, Windows Server, Itil, Microsoft Exchange, Vpn, Cisco Technologies, Troubleshooting, Security, Sccm, Information Security, Operating Systems, Dhcp.

Who are Rohit Baranwal's colleagues?

Rohit Baranwal's colleagues are Muhammad Radwan, Megha Gupta, Marcel Nemer, Mike Hawkins, Shivang Kalra, Abhijit Ghodchore, Rocco Imperatrice, Cpa, Cfe.

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