Rohit Bhaskar Email & Phone Number

Bengaluru, Karnataka, India

As a Program Manager in Customer Experience at Netskope, I lead the Community and Webinar programs, focusing on driving engagement, customer success, and product adoption. My role involves managing cross-functional teams to deliver seamless community experiences, hosting technical webinars with industry experts, and fostering an environment for customers to connect, learn, and share insights. I strategically align community initiatives with business objectives, optimize user experience, and leverage data to continuously improve our offerings, contributing to customer growth and retentionMajor Responsibilities: • Led technical program management for the online web platform, collaborating with community consultants and vendors for customization requests.• Hosted Customer Success Technical workshops and webinars, enhancing product knowledge and engagement.• Configured Khoros and Gainsight Customer Community platform, optimizing platform functionality for maximum benefit.

India

Manage Trifacta support community- Develop a global community strategy- Provide strategic guidance and input to the leadership of all programs and initiatives- Leading customer advocacy programs - Leading employee advocacy programs- Setting up community goals and OKR's

India

Managing Trifacta Support Community

Panchkula

I lead the team of engineers and project managers to deliver a great experience for our customers. Responsible for conducting all of these activities:- Sets Deadlines for Project Team Members • Assigns Responsibilities and Directs Work of Project Team Members • Monitors Progress, and Follows-up on the project• Monitor escalation process of the company services• Analyzes/Identifies areas of risk and develops plans to minimize • Seeks opportunities to develop professional skills of the team• Work on Internal team utilization and project chatter reports for the leadership team

Chandigarh Area, India

Project Management• Financial management (Revenue, Manpower budget)• Working with Business head and Functional head for an integrated model of delivery• Managing service delivery model and 'SLA Compliance by Vendors'​ for quality services to all stakeholders• Worked with client for program business requirement, alternative solutions & estimations • Outlines the program goals by 'prioritizing the work load and planning project' with multiple delivery managers• Worked in coordination of various Cross-group and teams for efficient working• Cloud Infrastructure Management (In-House , Client Side)

Chandigarh Area, India

Directing and managing project development from beginning to end.Ensure timely implementation, installation and training of project also to ensure quality and timely completion and delivery of the deliverable defined in this SOW.

Chandigarh Area, India