Business Management, Project Management, Value creation, strategy & client retention. Healthcare, IT Service Request Management & F&A delivery.

Client Relationship & Project Management, Problem Analysis & correction, Quality Assurance, P&L & Team Management, Innovation, Performance management. Human Resource Outsourcing - Workforce Administration, Payroll, Benefits Administration, Learning & Development.

Responsible for maintaining the Enterprise Qualifications Catalog for EDS, Recommend catalog structure changes, design & submit change request for catalog updates. Responsible for all WFM processes and interdependencies of the processes. Collect, compile, draft and maintain WFM processes (i.e. Re-skill, Recruiting, Planning) and business rules. User acceptance testing for all Workforce Planning and reporting tools

Project Management-PM2, Gather process information and business requirements & create multi-level & detailed process flows. Prepare relevant and standard training documentation, including Self-Learning Workbooks, Instructor lead presentations, Checkpoints, etc. Mitigate service issues & escalations, ensure minimal impact to the Client.

Meet client metrics vis-à-vis Quality & productivity. Ensure consistency in Site and Process Quality & formulate standard audit practices. Audit, compile and analyze data; identify complex issues and suggest corrective actions to Delivery and account teams. Design and maintain Corrective Action Plans and results and customer feedback register. Understand challenges on Leveraged Service Desk and implement corrective actions to mitigate the same.