Rohit Biswas Email and Phone Number

● Effective performance planning for self and team, time management and self-organization● Achieve stretched targets and to take decisions and manage complex/ difficult employee situations● Handle escalations (team and client)● Understand and drive Metrics Improvement● Ensure that the internal/external targets are met and the team shows continuous improvement month on month● Coaching and feedback to mid quartile and bottom quartile associates● Mentor top quartile performers● Share Process Updates with the team/floor in daily huddles (MOM email)● Weekly calibration with QA’s and other supervisors● BQ management across all sub-LOB’s● Monitor closure of Service Levels regularly● Assist in driving metrics of the team

Worked as OJT support since long but cracked IJP(Internal Job Post) and promoted as SME on Jan'22 and again promoted as Sr. SME on Jul'22.● Effective performance planning for self and team, time management and self-organization● Achieve stretched targets and to take decisions and manage complex/ difficult employee situations● Handle escalations (team and client)● Understand and drive Metrics Improvement● Ensure that the internal/external targets are met and the team shows continuous improvement month on month● Coaching and feedback to mid quartile and bottom quartile associates● Mentor top quartile performers● Share Process Updates with the team/floor in daily huddles (MOM email)● Weekly calibration with QA’s and other supervisors● BQ management across all sub-LOB’s● Monitor closure of Service Levels regularly● Assist in driving metrics of the team

Joined as a Representative and Promoted as Senior representative in Jul'18.Worked at various accounts with different responsibilities. Also completed the WFM GROW Certificate at CNX University.