Manager | Product Strategy & Operations Team [Apr’24 - Present] - Managed team of 9 members to run operations of MDM & Customer Support at Zetwerk. - Led the digital transformation of over ₹700 crore worth of inventory, enhancing customer alignment and satisfaction with INZE SaaS product implementation & program managing early stage adoptions of process & product.- Engaged with customers as the primary liaison for EPC… Show more Manager | Product Strategy & Operations Team [Apr’24 - Present] - Managed team of 9 members to run operations of MDM & Customer Support at Zetwerk. - Led the digital transformation of over ₹700 crore worth of inventory, enhancing customer alignment and satisfaction with INZE SaaS product implementation & program managing early stage adoptions of process & product.- Engaged with customers as the primary liaison for EPC Inventory Management Product "INZE," driving a customer NPS of 67.- Collected and integrated customer feedback into business strategies, ensuring continuous product improvement with making 12 enhancements/customizations live and process excellence by rolling out 4 new processes.- Directed Project Port'72, overseeing manufacturing process and product setup for the Spain factory, while leading customer support and MDM team.Asst. Manager | Product Strategy & Operations Team [Jun'22 - Mar-24]- Established and led Master Data Management (MDM) Team during ERP (MSD365) implementation at Zetwerk India, Middle East & Spain Businesses- Actively involved in MSD365 Show & Tell, FRD sign offs, UATs, Trainings, Setups & Configurations, integrations testing, Go-Live, Hypercare, BYOD and Annual Maintenance contract.- Defined and implemented business processes for MDM & Product Support Team- Enhanced organization-wide product support, resolving customer inquiries within 2 hours and achieving an NPS over 80.- Upgraded platforms by picking up Product Enhancements to strengthen control, compliance & governance (CCG) framework keeping check on ERP integrations and standards.- Led Master Data domain initiatives, significantly improving operational efficiency [ART:6hrs Accuracy: 99.13%].- Established and executed a change management process for new feature releases, from PRD reviews, UATs, trainings & communications. Show less

Program Team [Jun’21 - Present]- Spearheaded team of 8 enthusiastic volunteers to develop unique 5-S Grassroot Leadership Development Program- Collected & archived rural development change stories with help of TOP INDIA TALKS- Prepared & executed development plans for village development in Panchayati raj system.- Led awareness campaigns during Covid-19 period with… Show more Program Team [Jun’21 - Present]- Spearheaded team of 8 enthusiastic volunteers to develop unique 5-S Grassroot Leadership Development Program- Collected & archived rural development change stories with help of TOP INDIA TALKS- Prepared & executed development plans for village development in Panchayati raj system.- Led awareness campaigns during Covid-19 period with help of team of 6 people in 5 villages. Show less

Commercial Team [Aug’19 - Apr’21]- Oversaw budgeting, cost monitoring, and cost control for large-scale construction projects SAP software using BOQ, Variance Analysis, CTC reporting- Handled SAP modules MM, SD, and PS for reporting, budgeting, work order creation, bill parking, and sales orders- Overlooked project progress monitoring with help of cost to Complete &… Show more Commercial Team [Aug’19 - Apr’21]- Oversaw budgeting, cost monitoring, and cost control for large-scale construction projects SAP software using BOQ, Variance Analysis, CTC reporting- Handled SAP modules MM, SD, and PS for reporting, budgeting, work order creation, bill parking, and sales orders- Overlooked project progress monitoring with help of cost to Complete & variance analysis with help of SAP reports Business Development [Aug’17 - Aug’19]Downloaded, read, and analyzed tender and bid documents to understand project specifics, including T&Cs and risk matrix.Prepared and submitted bids, taking end-to-end ownership to ensure accuracy and timeliness.Attended pre-bid and customer meetings, and agreement signings to ensure alignment and successful project initiation. Show less