Rohit Dixit Email & Phone Number

2Nd Floor Tower C| Dlf Cyber Greens, Phase 3, Gurugram | Haryana 122002 | India

Started working as Travel executive for united airlines reservation team which included receiving calls and handling emails from united airlines direct/indirect customers and travel agencies for travel related issues which included customer service issues, fare calculation, creative itinerary creations, product information, ADM disputes, Invoicing, passport/visa/vaccination related queries. along side reservation team also became part of entertainment desk for global Entertainment/media industry.Later got opportunity to learn ticketing for UNITED AIRLINES for fresh issuance and reissues.After working for 4 years and 6 months got opportunity to work for sales solution center India.work at sales solution included solving travel agency queries regarding complex fare calculation, discretionary waivers for upgrade, refunds, ADMs over the call and emails for India and Jordan market.In feb23 got chance to be part of united Sales team and currently working as account manager for north India travel agencies

Dlf City Phase 5, Gurgaon - 122002 (Sector 43)

Joined American Express on 20 January 2016 in Italy market as ticketing agent where I learned about ticketing facts and procedures later cross trained in Canada, UK, and US markets.US, European market reservation exchanges, fresh issue, corporate fare exchanges, RTW fare rates, complex fare queries, mentoring newcomers, conduct training classes, attendance update, roster creation and updating in system etc.later became part of Spain invoicing and central command team, which was part of compliance process.also won a award for best team at work

Dlf City, Plaza Tower, Sikanderpur , Deodar Marg, Block B, Sector 26A, Gurugram, Haryana 122002

Joined call BA on 25 June 2012 with the motive to have knowledge of fares and reservation. call BA work profile is to attend passengers on call and email , and corporate travel agents for Sales, service, and general queries., Mentoring new colleagues, fares testing

Igi Airport Terminal 2 And Terminal 3

Joined Cambata Aviation Pvt. Ltd. on 23rd May 2008 as Trainee Assistant supervisor Grade-2, as campus recruit And was promoted as Assistant supervisor, Grade-2 on 1st of Jan 2010...then later promoted as Assistant supervisor grade-1 on 01apr 2011.* Worked as dedicated staff with Cathay Pacific as Assistant supervisor for 2 years and 1months.June 2010 – June 2012* Worked as dedicated staff with American Airlines as supervisor for 2year.working with Cambata Aviation included preflight editing, check-in, flight controlling, Boarding gate handling and post flight filing work, revenue report creation, cash report creation.Handling arrival flight work which includes making Property Irregularity Report, Damage Baggage Report, discretionary on the spot settlement for loss, completing customs formalities and baggage tracing, grievance handling.Team management, work force management, Roster creation, Attendance management, Dashboard creation. Conducting training session, creating SOPs, training material creation.

Master Of Business Administration - Mba, Big Data Analytics

Learned subject as Business and Professional skills, Business environment and legal compliance, Managerial Economics, Data science.

Graduate, Business/Commerce, General, 3

Intermediate, Commerce