Rohit Dumir Email & Phone Number

Canada

Gurugram, Haryana, India

Gurugram, Haryana, India

Part of UK Business Change Delivery leading large, complex change and strategic transformation programmes across all areas of Investment Management, distribution and manufacturing, strategic change, transformation, customer centric proposition development, digitization of service, regulatory change, risk, remediation and continuous improvement.Work with the Sponsor Business Channels and other key Stakeholders across UK Advisory and Personal Investing business to agree scope and timeline for end to end implementation of the projectTrack the delivery through the various stages of the project lifecycle to ensure adherence to budget and timelinesAlso, responsible for setting up the Business Continuity Resilience strategy for Global Distribution Operations.Specialities in Change Management include - Programme and Project management, Portfolio and Project Governance, Business Management, Management Information, Risk Management and Resource Management

Gurugram, Haryana, India

- Support the Head of Retail Operations (Now Global Distribution Operations) in managing 5 different verticals (Headcount – 550+ employees) across India and Tunisia- Act as a Liaison between Customer Services, HR, Finance, Technology and Corporate Services- Drive Townhalls, MIS trend analysis and reporting to senior stakeholders in India, UK & Tunisia offices, manage BCP for India portfolio, lead ‘change agenda’ through various process improvement programs- Summarize Sales feedback for the senior leadership team, facilitate key training initiatives for the portfolio including leadership trainings etc.

Gurugram, Haryana, India

Managed a variety of functions during this period within Customer Operations vertical of UK & Continental European Business - Financial Advisor Set Up and Maintenance team , MIS, BCP and Audit for all teams under Customer Operations function- Advisor Set up & Maintenance Team (India and Tunisia)- Team management, Hiring of the suitable candidates, ensuring process and policies are followed as per the guidelines, ensuring that advisor enquiries and instructions are handled within the SLAs, performance management of the team members, escalation and stakeholder management, driving process improvements. Working with front line business, relationship managers to ensure that the best service levels are provided to the financial advisors.- MIS : Responsible for creation of quality, people & volume related reports to facilitate decision making for senior management- BCP : Business Impact Analysis, conducting periodic BCP tests for loss of site/people to ensure business continuity- Audit : Audit of existing processes to identify gaps and implement controls and improvements. Support both internal and external auditors (PWC) in conducting audits and ensuring controls required are implemented in business processes and all the notables are duly closed.

Gurugram, Haryana, India

- Managing the OAG team in Fidelity to support workflow and integrated projects throughout the phases of the complete project lifecycle.- Managing the identification of improvement areas, prioritizing projects across business areas and resource allocation for workflow projects in FIL.- Developing workflows for all operational areas to enable improved productivity and audit trail and to minimize the turnaround time for the client’s instructions.- Managing the amendments to all Correspondence templates across FIL to reflect any changes in entity names, signatories etc- Responsible for maintenance of the workflow tool XTRAC used then in FIL. - Managing the development, testing and implementation of ‘Trango’- the upgraded tool replacing the old workflow tool for all FIL employees across India, Europe and the Far East.

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Executive Mba, Business Administration And Management, General

Bachelor Of Business Studies (Bbs), Accounting And Finance

Undergraduate (10+2), Science, Computers