Rohit Gupta Email & Phone Number

Largest provider of accessibility and inclusivity services for the Deaf and Hard of Hearing. For the Incubation team acting as a startup, I led the conceptualization and development of B2B SaaS-Based AI/NLP media-based products with goal to achieve a revenue impact of $30 to $50 million within 5 years.• Created and executed SaaS based product strategies from initial hypothesis to successful B2B market launch for AI/NLP supported post-production transcriptions and real-time captioning products. Supported pay-as you go models for AI based value added features and API based integration.• Developed business cases, conducted in-depth market research & competitive analyses, success metrics and validated user hypothesis to make informed product development decisions.• Played a key role in a strategic acquisition, emphasizing due diligence and alignment with business objectives for accelerated market entry.• Collaborated with the AI team to establish a strategic roadmap for product release and MVP, focusing on distinctive features.• Formulated a GTM strategy in collaboration with internal stakeholders and cross-functional teams.

Provide a platform for healthcare/Medical facilities to organize workflows and improve practice revenue cycle management (RCM). The solution provides a bridge between patients and providers.Responsible for supporting the growth of Payment related B2B solutions to merchants, enhancing market penetration and solution adoption.• Created a roadmap and set milestones for FY 2023 to achieve growth objectives in the payment sector.• Created a GTM strategy that streamlined RCM processing, achieving seamless integration with Insurance Claim Processors and automating EMR/PMS for efficient patient ledger reconciliation.• The solution will result in 50% faster payment processing and significant operating cost optimization for providers and support our revenue growth by 2%.• Negotiated multiple patient financing options and started development. This implementation is projected to support revenue and customer growth for providers and increase our revenue by 3%.• Migrated several enterprise customers from the legacy solution to our AWS SaaS-based solution by enhancing our application to meet their needs. Used data lake solution to store medical practice, treatment, claim and billing data to process and generate reports and practice analytics.

Remote

API Marketplace for healthcare.

Princeton, New Jersey, United States

Supporting the digital transformation of a large legacy solution by transforming processes and migrating to AWS cloud-native microservices-based solutions to support business growth, competitiveness and reduce operational cost.

Greater New York City Area

Remote - Nj

A start-up creating products to enables anyone with hearing loss to communicate easier with the most advanced caption phone system available in Internet Protocol Captioned Telephone Service (IPCTS) space.Responsible for developing platform to support new products, automated natural language Speech-to-Text, and mix state of art cloud-based technologies to deliver solution meeting FCC compliance.• Created strategy and roadmap aligned with organizations vision to deliver world class user experience by delivering real time captions on ‘caption phone’ and mobile devices.• Captured business requirements by building collaborative relationships with cross-functional teams and stakeholders to create a API based new platform architecture within compliance (FCC) guideline to deliver new products and enable business diversification and revenue.• Worked with sales and marketing, captured volume, market and user demographic information, created use cases to enable Sales and marketing.• Created release map, goals, use cases, prioritize features and acceptance criteria, enabling team to design and develop architecture to deliver natural language (NLU) based captions, increase capacity, reduce cost of delivery.• Created strategy and roadmap to rollout Spanish captions in parallel to English caption.• Identified Spanish user potential, analyze competition, targeted marketing efforts and collateral, created user persona, FCC compliance review, vendors and cost of delivery, solution enhancement requirements, user interface and tools for operations and customer care, reports and analytics and market rollout plan. • Evaluated various Cloud based vendors, API support, terms of service, SLA and created path to drive down transaction cost by 90%.• Collaborated with extended, cross-functional teams (marketing, sales, operations, customer care etc) on requirements, UI/UX mock-up/wireframe, UI/UX design, building detailed requirement stories, phased execution of requirements and MVP.

Remote-Nj

Speech-Soft is an American software technology corporation that deliver speech, contact center application, tuning and support solutions.Responsible for contact center automation product and support services.• Responsible for Cisco Unified Contact center automation product development by creating requirements, prototype and development using Cisco UCCE API to update skills of contact center agents. • Responsible for ‘panic button’ solution automation to route calls away from thousands of agents in case of emergency and restore contact center.Customers: Major health care providers with thousands of agents per center in multiple call centers.

Eatontown, Nj

Nuance is an American multinational computer software technology corporation that provides speech, healthcare and imaging applications and has 35 offices worldwide Responsible for Cloud Operations support and Speech Recognition based global business/program and team owner.• Provided pre-sales support, actively participated in contract negotiations, SOW/VAR/EULA, forecasting.• Collaborated with various stakeholders to capture call flow, functional, integration and compliance requirements, determine ROI, user stories, prioritize requirements, user Interface (VUI) and user experience, Wireframe, REST API, and develop new system. • Analysed business data, identify opportunity for improvement, collected data, worked with speech science to train systems resulting in improved automation rate and increased revenues and customer satisfaction.• Led API driven solution implementation using ‘agile scrum’ methodology, deploy and maintenance of hosted SaaS Solution (standard and Ad supported). Achieved high profit margin.• Led the Quality of Services (QOS) team to improve monitoring coverage to 99%, increased issue detection to 75%, increased availability to 99% and a reduced ‘Mean Time to Detect’.• Created Weekly/Monthly KPI of business operations, revenue, automation rate and transactions.• Captured requirements, architected, developed, deployed and maintain next generation of cloud monitoring solution to regression test and continuous monitoring of global data canters.• Analysed workflow, identified gap, found areas of improvement, lead team to reduce gap. • Rallied global vendors and partners to successfully resolve issues blocking Voice Mail to Text (V2T) integration in APEC resulting in winning new customers and revenue. • Provided resource management, career planning and training and conducted annual performance reviews to provide feedback to individuals on and associated with the team.

Eatontown, Nj

Responsible for managing various Speech Recognition based SaaS product. • Provided pre-sales support, SOW/VAR/EULA, requirement gathering, user stories and managed project scope, timeline, manage resource, design and managed client related delivery issues to ensure on time deployment of customer hosted platform.• Ensured Nuance’s business interests were protected by executing terms set forth in contract and worked with client to keep change requests compliant with scope of the contract.• Provided weekly reviews and state of development updates to customers to keep solution implementation within scope and on time ensuring client satisfaction.• Identify opportunity for recognition improvement, collected data, worked with speech science to train system to achieve higher recognition.• Partnered with Solution Architects, Speech Science team and QA lead to design, develop solution and integration API (Standard and Ad based), test, deploy and maintain solution using ‘agile scrum’ methodology and provided tuning recommendation as needed.

Eatontown

Responsible for leading Speech Recognition based SaaS product deployed at the hosted site • Responsible for managing customized Directory Assistance solution delivery. Participated in contract negotiations, requirement study and designed customer interface and Voice User Interface (VUI), used ‘agile scrum’ methodology to implement solution development and partner integration API (Standard and Ad based). Established pre-production and production environment, trained and mentored internal staff and offshore team.• Delivered highly complex API driven integration and customized solution in very challenging time frame and the out of the box, solution provided the high automation rate required by the SLA. • Supported change in architecture of hosted legacy solution for new data centers generating several years of profitable margins. • Analysed recognition results and recognition accuracy, worked with speech science to collect, transcribe, train system to achieve higher recognition results.

Eatontown Nj

Responsible for providing technical specialists to Speech Recognition based SaaS product and services.• Participated in complete Software Development Life Cycle.• Used Agile and Waterfall methodology in various implementations.• Created application layers on various telephony audio providers like SIP, Dialogic, Aculab. Integrated with customer using telephony channel and API based integration (Standard and Ad based). Created server-side components, UI and integration modules. • Created and maintained automated test tool to test speech recognition applications.• Implemented English captions for pre-recorded programs for major TV channel. • Worked with various geographically diverse offshore teams.Customers: Major Telecom Service Providers in North America

Master Of Computer Applications (Mca), Computer Software Engineering

B. Sc., Math, Physics, Defence Studies