Rohit Guria Email and Phone Number

Handling any work that is being sent from the District Municipal Authority. Looking after the day to day operations of Simdega Nagar Parishad. Handling the Pradhan Mantri Awas Yojna, a scheme of the Central Government. Handling the Encroachment Drive. Handling the transportation and other civic amenities. Handling and Selection of Tenders of Simdega Nagar Parishad. Looking after the Holding Tax, Water Tax of the Parishad. Liasioning with the consultants of various projects like Town Planning, WaterTreatment Plant and Renovation of the current bus stand. Looking after the Solid Waste Management of the City. Leading the Enforcement Team for the complete ban on Plastic in Simdega Nagar Parishad area.

Report Preparation Looking after the Reporting needs of 3 locations across. Key member the new reporting tool design team. Setup the centralised reporting department for the organisation.2 Involved in Reporting exercise for Travel Vertical. Key decision making on Report input metrics like Designing, Preparing, QualityMonitoring of New Report and the Current Reports etc. Lead tester for the new online reporting tool which is under development for theautomation of reports. Forecasting of Call volume on the basis of historical pattern for all the locations Distribution of Forecasted calls on Interval and Intraday level for all thelocations. Manpower requirement for staffing and scheduling as per the call volume. Looking after the central repository of data for reporting purpose BI Tool. Validation and confirmation of the data on the BI Tool before any process goeslive on the BI Tool. Manual interference done if and when there is a fail in the automated process.Billing Back-up data from Switch and payroll for billing Billing forecast to ensure maximum revenue

MIS Travel Vertical (18 processes with ~ 1200 FTEs)Role Report PreparationInvolved in Reporting exercise for Travel Vertical for Five consecutive years.Key decision making on Report input metrics like Designing, Preparing, Quality Monitoring of New Report and the Current Repots etc. Recruitment PlanPlan 6 months staffing projections on a weekly basis on the basis of the client projectionsBillingBack-up data from Switch and payroll for billingBilling forecast to ensure maximum revenueHeadcount Reconciliation with Finance / HRIncentives Management: Design, implement and process incentives for over 1000 FTEsMIS Reporting including Client and Internal ReviewsWork on various analysis / reporting requirements for Travel clients.Single contact point for the data pertaining to Travelops in Delhi for the New Data ware House process.AchievementsAwarded the "Consistent Performer of the year" for 2010.Awarded the "Best Performer" for the First Quarter for 2008.In charge of WFM and MIS for the new process that was acquired by the company.

Role- MIS Reporting including Client and Internal ReviewsUploading the new data on the company's intranet. Preparation of various Contact Centre review reports for the Top Management.

RoleIn charge of the MIS. Daily compiling of data of all the both three centres and sending the report to the head office on a day-to-day basis. Client dealing and solution providing.

Role In charge of the systems of the organization Sales & Calls ReportsDaily complete updating of data; both incoming and outgoing Web updating of these data on a day-to-day basis.