Rohit Kathait Email and Phone Number

• Support to provide the information to onshore team and stakeholders.• Educated individuals/Trainee/New Hire on available educational materials, videos, and online sites as per the business requirement.• Doing the Quarterly quality checks of termination records for all carriers/clients – Term by Omission.• Reviewing, improving, and approving technical work• Resolving project-related problems within their area of expertise• Simplifying technical concepts for non-experts

• Increased client/carrier satisfaction by resolving the issues.• Interacted with coordinator and client professionally by email.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Peer reviewer of different process.• Act as an effective first level escalation matrix• Fun folks’ member (Organized Friday Fun Activity, Updates, etc.)

• Planned and designed system improvements to meet changing demands (Dashboard).• Designed, developed, modified, and debugged programs (MIS).• Responsible for managing less complex Benefits Operational assignments.• Assist in analyzing and evaluating Benefits data files. Review data to identify issues and discrepancies and provides resolution of errors.• Project - Worked in JIRA application for testing the files.• Performs daily operational assignments and activities, including data analysis, system support and reporting.• Consistent and timely delivery of various reports• Documentation -Responsible to update the SOP and send for approval on a quarterly basis.• Effective communication through email and adherence to calendar for client calls. 100% ownership to respond and attend the calls as per the requirements• Monitoring SLAs/Queues Monitoring/work allocation

• Increased efficiency and team performance by implementing actionable process improvements.• Increased company profits through performance optimization strategies and efficiency improvements.• Validated results and performed quality assurance to assess the accuracy of data.• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.• Coordinated with the Transition team in developing new projects for prioritized initiatives. (SOP creation)• Educated new hires on company policies and procedures by designing and developing training programs.• Assigned tasks, reviewed the performance and help to devise improvement plans or corrections.• Maintained excellent attendance record, consistently arriving to work on time and Working flexible hours; night, weekend, and holiday shifts.• Handled more than 10 Critical & Complex Processes.• Proved successful working within tight deadlines and a fast-paced atmosphere.