Rohit Kathuria Email and Phone Number

Working in Ciena Canada for the Global Product Centre of Excellence team, GCC(Global customer care) prime for the Ciena Reconfigurable Line System (RLS), represents the GCC as 6500 RLS KDE, following is the list of responsibilities in the current role • Testing all new features and solutions before the software is released in the general market.• Knowledge transfer to the entire Global support (GCC) team for all the new releases• GCC interface to design for RLS… Show more Working in Ciena Canada for the Global Product Centre of Excellence team, GCC(Global customer care) prime for the Ciena Reconfigurable Line System (RLS), represents the GCC as 6500 RLS KDE, following is the list of responsibilities in the current role • Testing all new features and solutions before the software is released in the general market.• Knowledge transfer to the entire Global support (GCC) team for all the new releases• GCC interface to design for RLS product.• Working as a knowledge domain expert for 6500/RLS products in GCC • Consult/support GCC – ATS (Advance Technical Support) on typical/escalated issues.• Weekly session for upskilling of the ATS team on RLS product Show less

Testing engineering solutions before implementing them in the productionRecommend permanent fix to the production issuesNew enhancement recommendations to engineering to make the network redundant Creating API/Scripts to implement solutions in production at a mass level

Ciena Global NE- TAC, providing overall TAC support to Ciena Optical products OME 6500, CPL, 4200, OM 5K, OM 3K, 6200, 54 xx, and Core Director.Troubleshooting and Deployment over ( SDH, OTN, and DWDM ). In-depth troubleshooting over ROADM, Directionless ROADM, Colorless ROADMIn depth working over L0 and L1 Control Plane via GUI and TL1 based system under Global TAC/deployment.Testing the newly deployed services and support in resolving issues in its L2VPN/L3VPN support, OSPF… Show more Ciena Global NE- TAC, providing overall TAC support to Ciena Optical products OME 6500, CPL, 4200, OM 5K, OM 3K, 6200, 54 xx, and Core Director.Troubleshooting and Deployment over ( SDH, OTN, and DWDM ). In-depth troubleshooting over ROADM, Directionless ROADM, Colorless ROADMIn depth working over L0 and L1 Control Plane via GUI and TL1 based system under Global TAC/deployment.Testing the newly deployed services and support in resolving issues in its L2VPN/L3VPN support, OSPF, BGP, Layer 3 ProtocolsWorking as SPOC for all critical issues in Facebook (NA), Telstra (Australia), and AT&T(NA) during their off business hoursManaged a team of overall 25 members as Techincal ManagerMaintained KPI, KRA records of all team membersPerformance/Attendance management of all membersMaintaining records about all members Show less

Ciena Global NE- TAC, providing overall TAC support to Ciena Optical products OME 6500, CPL, 4200, OM 5K, OM 3K, 6200, 54 xx, and Core Director.Troubleshooting and Deployment over ( SDH, OTN, and DWDM ). In-depth troubleshooting over ROADM, Directionless ROADM, Colorless ROADMIn depth working over L0 and L1 Control Plane via GUI and TL1 based system under Global TAC/deployment.Testing the newly deployed services and support in resolving issues in its L2VPN/L3VPN support, OSPF… Show more Ciena Global NE- TAC, providing overall TAC support to Ciena Optical products OME 6500, CPL, 4200, OM 5K, OM 3K, 6200, 54 xx, and Core Director.Troubleshooting and Deployment over ( SDH, OTN, and DWDM ). In-depth troubleshooting over ROADM, Directionless ROADM, Colorless ROADMIn depth working over L0 and L1 Control Plane via GUI and TL1 based system under Global TAC/deployment.Testing the newly deployed services and support in resolving issues in its L2VPN/L3VPN support, OSPF, BGP, Layer 3 ProtocolsWorking as SPOC for all critical issues in Facebook (NA), Telstra (Australia), and AT&T(NA) during their off business hoursManaged a team of overall 25 members as Techincal ManagerMaintained KPI, KRA records of all team membersPerformance/Attendance management of all membersMaintaining records about all members Show less

Ciena Global NE- TAC, providing overall TAC support to Ciena Optical products OME 6500, CPL, 4200, OM 5K, OM 3K, 6200, 54 xx, and Core Director.Troubleshooting and Deployment over ( SDH, OTN, and DWDM ). In-depth troubleshooting over ROADM, Directionless ROADM, Colorless ROADMIn depth working over L0 and L1 Control Plane via GUI and TL1 based system under Global TAC/deployment.Testing the newly deployed services and support in resolving issues in its L2VPN/L3VPN support, OSPF… Show more Ciena Global NE- TAC, providing overall TAC support to Ciena Optical products OME 6500, CPL, 4200, OM 5K, OM 3K, 6200, 54 xx, and Core Director.Troubleshooting and Deployment over ( SDH, OTN, and DWDM ). In-depth troubleshooting over ROADM, Directionless ROADM, Colorless ROADMIn depth working over L0 and L1 Control Plane via GUI and TL1 based system under Global TAC/deployment.Testing the newly deployed services and support in resolving issues in its L2VPN/L3VPN support, OSPF, BGP, Layer 3 ProtocolsWorking as SPOC for all critical issues in Facebook (NA), Telstra (Australia), and AT&T(NA) during their off business hoursManaged a team of overall 25 members as Techincal ManagerMaintained KPI, KRA records of all team membersPerformance/Attendance management of all membersMaintaining records about all members Show less

1. Troubleshooting/ Managing all escalated Enterprise cases raised by Bharti tier- 1 team.2. Management for E2E Clear Channel Link, Managed Internet circuit & Enterprise Ckt.3. Provide service improvement program for the repeated failure4. Troubleshooting the Root cause for the Outage5. Working as Quick resolution team (SLA < 2hrs) for the critical custome r’s6. Analyzing root cause and providing a service improvement plan for repeated cases.

In the Huawei network delivery team, working over Huawei OSN series ( 1832 x 8, x 16 ), 6800, 8800, and Huawei RTN 950 A, 905, 9801. Node addition, traffic shifting ( SDH, DWDM, and Microwave) circuits, node upgrade, and node swapping to Huawei from different vendors.2. Node Configurations: Time Synchronization, Performance, Overhead and Clock.3. Topologies Management: FMS, OTN, SDH, WDM and SFD.4. Service Mapping: Ethernet and WDM.5. Fault Management of Basic Alarms:… Show more In the Huawei network delivery team, working over Huawei OSN series ( 1832 x 8, x 16 ), 6800, 8800, and Huawei RTN 950 A, 905, 9801. Node addition, traffic shifting ( SDH, DWDM, and Microwave) circuits, node upgrade, and node swapping to Huawei from different vendors.2. Node Configurations: Time Synchronization, Performance, Overhead and Clock.3. Topologies Management: FMS, OTN, SDH, WDM and SFD.4. Service Mapping: Ethernet and WDM.5. Fault Management of Basic Alarms: Software, Wavelength, Optical Power & Laser.6. Swapping ECI mux with Huawei.7. Service Creation : Electrical and Ethernet Show less