Rohit Kumar Email & Phone Number

Singapore

As the Head of Engineering at Manulife Singapore, Rohit works closely with country's Chief InformationOfficer (CIO) in defining and executing the technology strategy to promote business value and increase revenue for the business. He skilfully oversees a team of approximately 100+ engineers and have been closely engaged in managing the department’s budget, promoting innovation to disrupt the market with best-in-class Digital Customer Experience, and defining software engineering practices for the Industry by making an optimal use of AI, Cybersecurity, and Data. His role extends beyond mere oversight; he is a catalyst for growth and development, nurturing engineers to reach their full potential and become future leaders.

Singapore, Singapore

Rohit specialized in building, scaling, and leading high-performing teams. He managed a team of 25 talented professionals in a lean environment.. Successfully scaled payment applications, resulting in a 40% increase in transaction volume.. Implemented SMART KPIs for software engineering, product, and customer experience teams, achieving a 15% improvement in on-time delivery and a 20% increase in customer satisfaction.. Built and scaled a high-performing team, leading to a 25% increase in team productivity.. Directed technology and digital transformation strategies, improving operational efficiency by 30%.. Led the innovation and delivery of bill payment application for B2B businesses.. Supported supply chain procurement platform to enable buyers and suppliers experiences.In addition, Rohit focused on adopting cutting-edge technologies and ensuring robust cybersecurity measures, aligning the technology roadmap with business goals.

Singapore

Digital Solutions / Digital Transformation Lead : Head - Product DevelopmentLed the regional digital products team. Driving and building strategies around digital transformation programsBuilt a resilient, digitally-focused workforceCollaborated with the business development, account managers, customer delivery, and technology teams to design and take the right products to our customersDeveloped the strategy around new products design by enabling Core (Debit, Credit, Prepaid) and VAS (Loyalty, Instalments, Benefits, Security, AI, etc.)Vendor and third party managementThird party technology platforms and products assessment.

Istanbul, Turkey

Software Development Lead- Mastercard Payment Transaction Processing Services, Turkey Managed a team of 12 high performing software engineers to deliver robust payment applications developed in Java and .Net (Team Strength – 12 FTE) Created vision, which increased productivity by more than 50% Delivered all projects on time and within forecasted budgets (95% success on delivery or time to market) Supported the given products (Debit, Credit, Prepaid, Transit, HCE Wallets) Managed team members including setting objectives, reviewing performance and establishing a positive working environment Collaboration with Business and Product Management in defining the product vision and guiding teams on planning, designing and building software Ensured that all production changes have been tested and properly reviewed prior to production implementation Vendor management, preparation and sign offs of the SoWs Agile Practice - Scrum and Kanban framework implementation Encouraged the use of CI/CD for all the releases

Pune Area, India

Responsible for Payment Gateway Backend SystemsSpearheaded Database teams in Australia, India, Dublin, and the USEstablished individual performance goals, reviewed performance against goals and provided coaching for career developmentProvided guidance, direction and managerial leadership to junior resourcesEscalation manager during Incidents or Bridge callsStakeholder managementPlatform architect and lead responsible for building database technology practice.Including - Database Architecture PlanningDatabase Architecture DesignTechnology RoadmapPayment system design - Payment and Settlement legDatabase Upgrade AssessmentDisaster Recovery PlanningDatabase ConsolidationDatabase and Data Center Migration ServicesOracle to Postgres MigrationDatabase Engineering Best Practice (Sql, NoSQL)DB Size: 1TB - 25TB (build, replication, recovery strategy)

Led the production build and support for retail and corporate banking applications.Defined roles and responsibilities, and provided oversight on the overall programs and projects.Managed service restoration, incident resolution, root cause analysis by working with various technology and business teamsProject Support and Delivery:Oversaw and manage database build projects(retail and corporate banking), following the project management standard.Ensured stakeholders expectations are well managedDatabase Architecture and Engineering Practices:Developed strategy for Oracle RAC ASM and upgrading databases in 10g/11gr1/11gR2 Designed backup and restore strategies and Disaster Recovery solutionsDeveloped information systems testing strategies, plans, or scenarios using SDLC and Agile.Led the annual technology goals and detailed plans for goal accomplishment.

Provided support to Apple Inc.Subject Matter Expert for Apple's in-house developed applications and databases.Acted as a Database Expert and Project Lead in the completion of 80+ medium to large scale implementations, managing projects from business requirements analysis to solutions delivery and support.Developed and tested storage strategies and disaster-recovery plan for company’s operational database, delivering solution that guaranteed recovery performance and high availability.Handled high volume production databases around 25 tb size along with physical standby databases proficient in oracle high availability features like rac, data guard, grid control and oracle performance tuning utilities like addm, awr, ash, sql-tuning advisor, explain plan, tk prof, dbv.Developed shell scripts, sql, pl/sql coding, stored procedures, functions, packages, triggers.Maintained back end databases for a busy 7/24 website with tens of thousands of transactions per second.

Supported multiple databases for production, development, test and staging purposes on Sun Solaris, HP-UX, AIX, and Windows environments.Performed day-to-day database administration tasks including installation, upgrades, backup/recovery, monitoring, disaster recovery procedures (switchover/failover) and database cloning across environments, patching.Created Oracle and MS SQL Server databases, table spaces, tables, indexes, setting privileges and user logins.Provided support to my colleagues in the U.S and UK.