Rohit Kumar Email & Phone Number

Hayes, Gb

Hayes, Gb

Duties include;Ensuring the global VMware estate is fully functional at all timesCreating process documentation for tasks carried out for it to be used as a run bookFinding solutions to vulnerabilities to ensure PCI compliancePatching the entire global estate to ensure compliance and functionalityLiaising with various teams to ensure smooth functionalityDeploying tools in a lab space to test functionality and viability and provides further training opportunities for self-development

Hayes, England, United Kingdom

Duties Include;Provide support and escalation assistance for the Service DeskUpdate knowledge base and Wiki for known problemsEnsure continual improvement of Desktop processes to fit in with changing business needsTravel to remote locations for support and maintenanceManaging and resolve tickets in Service Now and CoreImage & deploy workstations and laptops. Source and report imaging issues for both Mac and WindowsBuilt a fully functioning lab environment on the VMWare platformBeen through various courses on learning platforms such as Linux Academy to better understand how GCP, Ansible and Terraform work

Hayes, Greater London, United Kingdom

Duties Include;Provide support and escalation assistance for the Service DeskResolve telephone, remote & face to face queriesCreated numerous labs for learning and testing. Labs include a fully functioning server with ADDS, multiple domain controllers and a DHCP server.Built a successful lab from the ground up which consisted of an imaging server to replicate the one in production at RackspaceAttended Microsoft 70-410 Installing and Configuring Server 2012 courseUpdate knowledge base and Wiki for known problemsInsure continual improvement of Desktop processes to fit in with changing business needsImage & deploy workstations and laptops. Source and report imaging issues for both Mac and WindowsExperience with anti-virus and encryption tools such as Sophos, Symantec, Sentinel One and BitlockerSupport networked multi-function printersExperience with video conferencing equipmentTroubleshoot and liaise with suppliers to resolve equipment issuesComfortable to provide face to face support to users of all levelsStock and stock room management experienceManaging and resolve tickets in Service Now and CoreTravel to remote locations for support and maintenanceSetting up workstations for new startersManaging user & computer accounts in Active DirectoryProviding support for audio and visual services and equipment in and out of company meetingsResponsible for managing the internal IT stock which is used by the IT department

Hayes

Duties include;Handling queries that come through in all formats, maintaining stock levels ensuring there is a sufficient supply for Rackers and ordering in stock when levels are low. Carrying out assigned projects as well as working on personal projects that you feel can make life easier for both rackers and the team.To carry out these duties i use;Active Directory - Enabling/disabling account, unlocking of account, password resets, enabling machines for RDP (Remote Desktop) access and permissions search.Exchange Server – Create, Maintain, troubleshoot and delete mailboxes as well as distribution lists. Troubleshoot email accounts, provide emergency access to account following a strict process. Create, Maintain, troubleshoot and delete calendars and meeting/conference rooms.Service Now – Ticketing system used to log work carried out and used to monitor and adhering to set SLA’s.Oracle Ordering – Used to order stock, when stock is not available through Oracle, I work with the purchasing team to source goods and get quotes to manually raise requisitions.Certified Bomgar Representative – This enables me to provide remote support to all rackers. For more sensitive issues remote desktop is also used as a tool.Supporting the Desktop Team – aid with desk installs for new starters and desk moves. Imaging and re-imaging of Windows and Mac machines. Carry out data transfers for machine changes.Mobile Phones – Set up new lines for new starters. Order in phones for new starters and upgrades, organise repairs for damaged phones. Ensure there is sufficient stock levels of loanable phones and ensure all rackers with phones have the correct profiles installed.Introducing New Starters – Update and maintain a presentation carried for all new starters to the business as well as present to them.Set Up RSA - Set up RSA two factor authentication for new starters and for those who have expired tokens.

Cyntergy, Sunbury

• Provide support for over 620 stores across the UK and 150 store in Holland• Provide 1st level support and some 2nd line support• Adhering to ASA’s and SLA’s • Experienced user of ticketing systems including HEAT and Service Now• Providing excellent customer service• Investigating network faults• Remote desktop support through VPN - VNC• Maintaining user data through active directory such as user name, passwords and roles• Adhering to outlined policies• Communicating effectively with seniors such as head of departments at head office• Oracle software support • EPOS software support• Communicating effectively within my own team

Aramex House, Colnbrook

Business improvement and efficiency department.. Filtered through large quantities of data. Followed up on late and missing shipments. Aided seniors with collected data for projects

Hayes Bridge Retail Park, Hayes

. Progressed from a Customer Advisor to Stockroom Team Leader to an Admin Support Coordinator, I was a customer advisor and stock team leader until Aug 2013.. As an ASC, one of my duties is dealing with the recruitment process. This includes looking through Curriculum Vitae, and selecting the appropriate candidate for the role. . Organising recruitment days and conducting interviews with potential employees. Completing all formal documentation, including the Rights to Work checks . Producing contracts and amending contracts in accordance to any changes that are implemented or any employee requirements.. Use a system called ‘Profiler’ for Payroll and to create the rotas for staff. I do daily checks on the rota to ensure there are no discrepancies in the rota, and to ensure employees are paid according to their contracted hours on a weekly basis.. Handle any payroll queries before they escalate to head office.. Completing a formal report to show how well the store has performed on a weekly basis compared to what the store targets were and use this data to calculate the productivity. Also use this report to keep track of store budgets, to ensure there is no over spending.. Motivate and lead the team by ensuring a positive atmosphere is kept at all times. Dealing with any customer queries that are escalated to management. Setting and monitoring employee targets on a weekly basis to ensure employees are performing. If not, I arrange meetings with them to provide solutions that will help employees meet their targets.. Have control of opening and closing of store – ensuring shop floor is to a high standard.. Cash up the tills on a daily basis.

Lombardy Retail Park, Hayes

. Served on tills. Sorted through and put out deliveries. Conducted close downs to ensure shop was ready for trade the next day

Bachelor'S Degree, Financial Computing, 2.2

My course covered a two different aspects as the name suggests. I covered finance along side software development and other I.T. aspects.

Btec National, I.T.