Elite Relationship Manager( Deputy Manager)
Current- Develops new and expands existing High Net worth Customer relationships for liabilities (SA driven) and commercial assets like home-loan, personal loan, working capital OD limits. Sources new to bank customers through.
- Ensures high levels of customer service orientation in accordance of bank policy. Cross-sells bank products to existing set of branch’s mapped customers, which is a portfolio of 357 customers.
- Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives for prospective and existing clients, taking references for new.
- Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for.