Elite Relationship Manager( Deputy Manager)
Current• Develops new and expands existing High Net worth Customer relationships for liabilities (SA driven) and commercial assets like home-loan, personal loan, working capital OD limits. Sources new to bank customers through external individual efforts and acquisition channel • Ensures high levels of customer service orientation in accordance of bank policy. Cross-sells bank products to existing set of branch’s mapped customers, which is a portfolio of 357 customers.• Informs customers of new products or product enhancements further to expand the banking relationship. Plans and conducts special sales initiatives for prospective and existing clients, taking references for new acquisition.• Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction.