Assisting Doctors and Medical Staff with various medical applications atthe seven global hospitals of the KPC group in California and one in Indiaand recording them in tickets (KACE). Additionally, providing assistancewith all IT-related issues and forwarding the case to the on-call technical,infrastructure, and system analyst in order to resolve issues that requirephysical inspection. Also, creating new accounts in Active Directory for new users and maintaining the access required and requested by them as per business need.

Providing instruction, resolving problems encountered by users, andonboarding new users for Microsoft Navision ERP. With the help of thetechnical team, test and apply any new changes that are needed inaccordance with business needs before deploying them to production.Serving as a liaison between customers and the business. Assist Boschemployees with all IT-related problems as well.

Providing assistance to Flipkart users. Received numerous awards foraccurately resolving customers' issues, including bravo and pats on theback. Became the Alchemy Team Lead subsequently, overseeing a groupof twenty subordinates. Created various reports, assisted colleagues,answered chats, and kept track of teams’ KPA along with my indivisual.