Target-oriented professional offering 3+ years of experience in Customer Services Management, Relationship Management, Customer Insight, Customer Experience Management, and Process Improvement. I have diverse experience in extensive cross-functional leadership experience across all core business functions with prominence on Customer Service, Post-Sales services, Team Building and performance improvement. Presently, I am associated with Tech Mahindra Pvt. Ltd as a Customer Relationship Executive, where I am responsible for communicating with customers who have escalated issues to determine the beneficial resolution and ensure timely follow up to verify that complaints have been addressed and satisfied. Also, collaborating with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers. My educational backgrounds include a Bachelor of Arts in MGR Arts & Science from College, Periyar University.