Rohit Kumaran Email & Phone Number

☛ Communicating with customers who have escalated issues to determine the beneficial resolution and ensure timely follow up to verify that complaints have been addressed and satisfied☛ Collaborating with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers ☛ Enforcing organizational policies for providing customer service and ensured the understanding of changes or modifications in procedure☛ Responsible for developing and monitoring monthly customer service metrics for each service professional☛ Compiling a monthly customer service metrics report that was presented to the other executive☛ Creating a training program for customer service associates that applied to new associated as well as current associates

☛ Handled customer orders will providing customer service with an emphasis on courtesy.☛ Assisted customers with their orders and communicate positively in a friendly manner.☛ Handled customers queries , verifying and resolving problems☛ Alerted management or proper point of contact for help when problems arise.☛ Adhered to safety regulations and standards.

☛ Managed client relations and resolve issues as quickly as possible.☛ Maintained professional and productive relationships with clients.☛ Prepared detailed budget reports and financial statements for various clients.☛ Ensured the accuracy of monthly and quarterly reports.☛ Set up monthly meetings with clients and answered client inquiries.