An established professional offering over 14 years of experience with proven business acumen in managing IT Service Delivery & Operations functions and contributing higher rate of organic growth.Expertise in IT project estimation, management and productivity measurement, costing, infrastructure management. High-energy Technocrat with skills in developing a project/program governance model with focus on providing transparency in selection, priority & execution and management reporting.Rich experience in business transformations & deployments from current to future business operations; transforming processes & environment from “present” state to the agreed “future” state. Excellent track record of designing customized IT solutions for high profile clients; capability to interface with clients, suggest viable solutions, cultivate relations with them for securing repeat business.Effective in developing a framework for IT Governance, studying the business goals & aligning it with IT and facilitating decision-making process for key stakeholders