• Received and documented incoming calls, chats, faxes, and emails from external customers such as patients and/or healthcare providers and responding to their enquiries about products. • Summarized these reports based on information identified as vital to the project. • Disseminated clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products. • Created Adverse Event and Product Quality Complaint (PQCs) reports requiring concise data entry covering everything from patient symptoms, admission, and results. • Clarified, investigated, and captured adverse event and product quality information; included writing narratives and generating case queries.• Translated content when necessary