Develop and maintain strong relationships with assigned customer better experience with Organization. Understand customer needs and objectives to proactively address challenges and deliver tailored solutions.Collaborate with the Partners to identify upsell and cross-sell opportunities. Conduct regular check-ins to assess customer satisfaction and gather feedback. Like Csat, NPS Provide product training and App check support to new customers.Reducing the Overall TAT and providing best resolution to continuously enhance the customer experience.

Government Advisory, Process Excellence, Internal & external communications.Lead as GRO and responsible for monitoring grievances and their redressal. Establishing a centralized grievance redressal cell. Defining grievances redressal system with clear and defined time frame for all stakeholders.Building an escalation mechanism to address grievances which are unresolved through available routesLead as GRO and guide the consultant on development process of necessary communication materials, GRM standard operating procedures (SOP) and flowcharts that codify how grievances will be redressed for all stages of the process.