Rohit Save Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

• Network up gradation and responsible for holding planned events for any major events or Outages• Perform the end to end circuit design for PDH and SDH • Preparing NMS (DCN) plan for all Transmission nodes (MW, MUX).• Alarms monitoring and Clearance for SDH and PDH • For alarms clearance support given to Field engineer co-ordinate with NOC Team. • IP planning for NMS Visibility of microwave network & SDH Equipment’s• Having hands experience of Microwave equipment’s both SDH & PDH of NEC Vendor (NEO Passolink, NEOi 400)• Basic Router & Switch Configuration for Network Management. • SDH & Microwave NE addition, deletion & modification on NMS• Provide the E1 & Ethernet media as per requirement over Microwave Radio.• Microwave modulation Upgradation, Frequency & Power Correction within planned outage time• MTPC to ATPC configuration of Microwave Radio• RSTP Configuration over Microwave network for Ethernet Loop avoidance.• Microwave Ethernet port configuration for different purpose• Sending Visibility related report on daily basis & keep the visibility as high as possible • Software & License Upgradation of Microwave Equipment’s through NMS• Alarm Rectification & Providing Support to Field Engineer • Changing the parameters from the NMS as per customer requirement.• Vender Team Management & providing them required support.• Resolving the Throughput Related issues for 3G Network• Support provided to field teams to restore the outage or alarms and closing the rings and configure the E1s.• Restore the isolated NEs from the NMS and taken back NMS.• E1 configuration and Path changing in case of Fiber cuts and other issues

Auckland, New Zealand

 Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. Identify and understand the exact issue with Phone software or with the hardware. Analyses and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. Provides after hours and on-call support as needed. Maintains and protects confidentiality with regard to all aspects employee information. Performs other duties as assigned

Auckland, New Zealand

Project Name: Transition Mechanism (Empirical network evaluation of 6to4 and configured tunnel transition mechanisms) Completed under the guidance of Mr. Shaneel Narayan, IT Tutor at National Technology Institute This project is based on migration from IPv4 to IPv6 network. In this project, I compared the performance of a Configured Tunnel and 6to4 Transition Mechanism by performance metrics Throughput, Jitter and Delay on two different server Operating Systems. The conclusions and additional information on this project are available on request

Mumbai Area, India

• Coordinate 2G/3G/4G Survey Engineers (15) and Technicians (8)• Handle calls, listen to customer issues and positively resolve customer issues• Drive test engineer for Vodafone, MTNL and Airtel Operator • Optimized, analysed and improved performance of GSM/UMTS network as per client specification• Monitored and analysed statistical and drive test data to improve system performance indicators such as dropped calls, blocked calls, orientation failures and hand-off features

Mumbai Area, India

• Pro-actively monitor network and system performance. Analyse traffic data and trends and escalate areas of concern to the network design authority.• Through pro-active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.• Provide scheduled and on-demand traffic analysis reports.• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.• Responsible for team coordination, customer interaction, metrics collection, and attending teleconference• MSC, MGW Login on PUTTY to check Customer Basic profile, solved basic queries like SMS memory full, Network unreachable, SIM registration fail queries solved within SLA

Mumbai Area, India

• Drive tests with TEMS Investigation 8.1, 9.1, 12.1 for identifying Coverage capacity requirements and new coverage requirements.• Analysing the processed data and optimizing the network by making required changes like change of orientation of antenna as change of tilts, neighbour’s site lists• Analysing interference, Call Drops, Handover failures, Error in Connection, Channel reselections, Rx Quality, Rx level etc. and generating Rx Level & Quality Plots using MapInfo

Education record

Bachelor Degree In Information Technology, Information Technology, 1