-Simplified process changes by implementing new tools to overcome repetitive tasks. Official mentor within the Trust and Safety space.-Part of the Quality Assurance team.-Future Leader Development Program(FLDP) Graduate.-Collaborated with multiple specialists for implementing new changes in the existing SOP.-Delivered a 4-plus Process Knowledge Session with a documented Presentation over the QACC Call (Quality Assurance Conference Call).-POC for Weekly Team Meetings: Reviewing Weekly Business Performance, Round Table Updates, and Leadership Updates.-Global Tooling POC and has successfully implemented 30+ Tool improvement ideas approved by the T&S Global Suggestion Team.-Enhanced Trust and Safety customer experience by resolving escalated cases from the social media escalation team, TAM, Sr. Manager, SA, and Premium Support Team.