Establishes and maintains network performance.Builds net configurations and connections.Troubleshoots network problems.IP address auditing.Establishes networking environment by designing system configuration and directing system installation.Defines, documents, and enforces system standards.Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.Configures router.Updates data servers and network equipment.Collaborates with network architects on network optimization.Secures network system by establishing and enforcing policies and defining and monitoring access.Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.Accomplishes information systems and organization mission by completing related results as needed.

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requests

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.Responding to client support requests.Contacting clients to find out the nature of the problem.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Having good knowledge of os installation. (OS via PD )CConnectingto field Support engineer for OS installation hardware troubleshooting/ physical check issueAware of of ticketing tools.Support, Manage, Optimise and Maintain the configuration and installation of the Desktop,patch updates, Version Update of applicationsMonitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.