•Meet sales goals quarterly/annually set through division forecasts while limiting controllable expenses to maximize stores profitability.•Recognize emerging markets and market shifts with awareness of competition and new products.•Develop strategic goals guided through proper market analyzation.•Build strong, long-lasting customer relationships by development of partnership and needs assessment.•Development of an employee-oriented company culture that emphasizes quality, high performance, key employee retention, and continuous improvement.•Expand and develop customer base via lead generation, networking, and account management•Creating SherPlan(Business Plan) annually for all the Key, Opportunity and New accounts based on previous year purchase history , projects and account development•Analysing Profit and Loss statements on monthly basis and create action plans accordingly •Conduct sales/ inventory analysis to appropriately allocate inventory.•Manage and open new account profiles via lead generation and customer relationship management (CRM).•Work closely with commercial/ residential contractors providing resource support, purchase history database and on-site product consultation.•Manage internal and external logistic service providing accounts with application ready product through both e-commerce and standard purchase orders.

Assist management in analyzing market conditions to design and implement store market plan. Support the department to administer periodic market research, draw marketing plans and strategies while adhering to the store mission and financial objectives. Ensure all transactions are inspected properly through the store computer operating system and troubleshoot it as required. Collaborate to determine staffing needs, recruit store employees, and establish work schedules. Lead staff to perform at optimum level and deliver store objectives. Create timely and accurate physical inventory management. Execute administrative duties like filing, storing, labeling, and disposing of paperwork. Coordinate with the team to perform checks on program compliance and policy adherence. ● Successfully opened 107 new commercial/business accounts for the store in financial year 2020. ● Increased store sales by 32% and gallon sales by 28.3% from last year.● Developed new relationships with the commercial contractors and business owners.● Spearheaded financial management including debt, accounts, credits, and financial documentation. ● Conducted competitor analysis and product testing to help management identify company’s strengths and weaknesses.● Facilitated and coordinated with stakeholders including vendors, customers, contractors, and financial institutions.

Classroom training calendar planning and execution on monthly basis to meet annual training objectives.• Ensuring training quality is maintained• Driving of CSS/CSI score in Client dealerships through regular training• Generate MIS for Sales and After sales National/Regional teams on Daily/Weekly/Monthly basis• Driving e Learning certification levels for dealership staff• Conduct assessments and propose improvements to process and systems in areas such as operationsrecords management and communications• Leading a team of training process coordinators to drive the competency development objectives for the client• Logistic planning (Venue, travels etc.) to support execution of program• Leading a New Product launch training programs projects right from nomination strategy, executionplanning, overseeing execution and taking course correction measure as and when required.

• Part of a Project team responsible for carrying out the recall campaign (Diesel Service Action) for Volkswagen across North India• Collaborate with Volkswagen Channel Partners to devise strategy for the completion of recall targets • Auditing work orders and other documentations related to campaign, service and repairs• SPOC for Volkswagen Channel Manpower for any campaign related Information • Ensure resource availability and allocation• Develop spreadsheets, diagrams and process maps to document needs• Develop comprehensive project plans to be shared with clients as well as other staff members• Attend conferences and training as required to maintain proficiency• Delegate project tasks to the team member based on individual strengths, skill sets and experience levels• Manage the relationship with the client and all stakeholders.● Completed more than 85% campaign targets for 7 dealerships across north India.● Earned high CSS/CSI score in client dealerships by improving the system through regular trainings.● Proposed solutions to improve operations, records management, and communications process.

• Greet guests and address guest's questions and needs promptly and professionally• Collaborate with technician and guest to identify required services using vehicle's service history &supporting documentation• Advise customers on necessary/suggested services and costs; advise of any current special promotionsavailable• Compute cost of replacement parts and labor• Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate withcustomers and technicians regarding repair work.• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all itemsidentified for service/repair have been completed as scheduled• Meet dealership's standards for repair order production

• Greet customers and interact with them to understand their vehicular problems• Drive the vehicle with the technician and the customer to gain first-hand knowledge of the vehicularproblems• Plan, organize and manage repair and maintenance services on customer's vehicle• Prepare the cost estimates including the services and repair costs and the cost of spare parts, if needed• Maintain and manage a daily record of repairs and services of vehicles undertaken and completed• Supervise, manage and monitor automotive service technicians and repairers.• Preparing reports regarding vehicle throughput, labor and parts revenue• Resolving issues that may arise, including customer requests, complaints and quality