Worked on Azure Virtual Desktop (AVD), FSLogix, and RDS Environmentand Printing.Worked on hybrid environment migration and consulting on Demand engagement by AD Connect server and worked on Synchronizationthough AD Synchronizer tool.Hardcore knowledge of Remote Desktop Virtualization through RDS (on- prem) and Azure AVD.•Worked on Windows Infrastructure services DNS, DHCP, WMI, COM/DCOM, RPC, Windows Instaler Services, File Association & App Locker (Shel), PROCMON, PROCDUMP. Process Explorer, Resource Monitor.Monitor server parameters and system performance.Azure VM Creation/Deletion/Modification/ management from Azure,VMWare,Citrix, Hyper-V etc.Logs analysis through Print ETL, RDS traces, Network Traces, TTD Traces and ProcMon ETC.Good control on WINRM,WMI, CMD, Power Shell, Task Scheduler, Start Menu, Windows Store.In-depth knowledge on installing, configuring and troubleshooting (Windows Server 2022, 2019,2016, 2012, 2008 R2) management andadministration.Knowledge about storage components like Storage account, RAIDGroups, Network and attached storage.

Creates a Ticket for new call into the Servicemanagement tool. Communicate response times for dispatched tickets to end users Identify and resolve end user request, problem orincident using the relevant knowledge base tools and other technical resourcesFollow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated daily and every effort is made to make service levels Participate in team meetingsEnsure that End-user will experience a minimum number of call transfers, will receive regular updates and efficient coordination will take place with other Resolution GroupsMaintains log of all worked preformed and processed and turned in to supervisor by the end of the day. Manage the entire service request process ensuring adherence to SLA Ability to communicate problems with supervisors as they become known. Ability to react to change productively and handle other essential task as assigned.Ability to meet deadlines.Ability to provide end users with outstanding customer care and service at all times.

Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manualsMaintain jovial relationships with clients

Provide training to new joined members.Floor support to enhance quality in term of service.Experience of working in multi–vendor environments.Good conflict management and re-origination skills.Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Seize Opportunities to up sell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.

• Work on serve and sale concept• Achieve Daily Walk-in Target• Tracking record of sales and service.• Handling Customer issues and taking care of it.• Reporting to Store Manager for any Escalation.• Taking care of store cash and handling accounts.• Completing monthly targets given by Store Manager.• Taking care of stocks available in store.