 Complete handling of end-to-end of all operations including managing deliveries, logistics – local & out location through delivery vendors and courier agencies  Develop and monitor a company’s supply chain strategy. To improve productivity and efficiency and reduce costs while securing high quality material for the organization Forming strategic partnerships with other companies to leverage their existing networks. Monitoring customer satisfaction with existing clients to ensure service delivery Supporting operations by supervising staff; planning, organizing, and implementing administrative systems Keep track of logistics and update the company’s inventory.  Collaborate with vendors and suppliers to ensure all operations meet quality and safety standards.  Maintains administrative staff by recruiting, selecting, orienting, and training employees  Maintaining a safe and secure work environment; developing personal growth opportunities.  Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.  Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.  Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.  Provides historical reference by developing and utilizing filing and retrieval systems.  Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.  Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.  Contributes to team effort by accomplishing related results as needed

• Providing guidelines for improving operational efficiencies in Front office operations• Consulting in the area of process improvement, reengineering, enhancing customer satisfaction• Consulting for People development, Training (Functional & behavior) – end to end programme management for any training projects• Project undertaken for Fortune hotels (Lavasa), Fortune hotel (Jaipur) Westin Hotel Pune

Head - Service Excellence - Handling Training, Quality Assurance & Process Improvement for the CS Vertical

Head - Training & Knowledge Management. Handling CS training for all LOBs of Airtel - Mobile, Landline & DTH