Rohit Trivedi Email & Phone Number

Melbourne, Vic, Au

Melbourne

Driving Trams in accordance with standards and procedures.Ensuring that personal and passenger safety remains the main priority at all times.Proactively resolving customer concerns, problems and requests to satisfactory solution.Delivering a reliable service to passengers by driving to timetable requirements.Minor fault finding activities in relation to the safe operation of the tram.

Melbourne, Australia

Responsible for providing advice about the management of complaints, processes and co-ordinating business readiness activities and contributing to the activities of the process improvement team. Undertake a range of responsibilities that contribute to the efficient and effective use of business systems and processes.Develop business case to initiate process improvement suggestions and project manage it till completionAnalyse enquiry and complaint data to facilitate… Show more Responsible for providing advice about the management of complaints, processes and co-ordinating business readiness activities and contributing to the activities of the process improvement team. Undertake a range of responsibilities that contribute to the efficient and effective use of business systems and processes.Develop business case to initiate process improvement suggestions and project manage it till completionAnalyse enquiry and complaint data to facilitate process analysis and improvements with the management of incoming enquiries and complaints,Recommend appropriate queue management solutions to stakeholders to ensure effective management of complaint queues, including effective assignment of incoming email and online complaints, lag times and backlogs,Assist process owners by: - assessing and documenting impacts of changes, - suggesting business process changes, - assist to communicate the required capabilities and outcomes effectively between business process areas and supporting departments such as ICT, Business Systems Improvement and People and Development, - educate process stakeholders on how to identify and solve process challenges through the use of different scenarios, analysis of contact centre performance metrics and advanced queue optimization techniques, - undertake continuous reviews to align processes with changing business conditions including assisting to document current and future process states, - develop and enhance business processes to support DRD business objectives, key performance indicators and wider TIO strategic initiatives.Handle & Manage complaints as a part of 'Leave Management' process. Show less

South Yarra

Managing a 40 seater dine-in Mexican Restaurant with a team of about 20 people at Chapel Street, Melbourne.

Melbourne, Australia

- Provide timely & accurate data and analysis on the operations performance and compliance to key stakeholders via reporting channels or ad-hoc reporting requests. - Provide daily, weekly and monthly reports on key metrics (operational, performance, finance, customer and people) in the business to the CRC Leadership team.- Document reporting tasks and create process maps for the operational team.- Assist in driving initiatives across CRC to decrease unit costs.- Coordinate… Show more - Provide timely & accurate data and analysis on the operations performance and compliance to key stakeholders via reporting channels or ad-hoc reporting requests. - Provide daily, weekly and monthly reports on key metrics (operational, performance, finance, customer and people) in the business to the CRC Leadership team.- Document reporting tasks and create process maps for the operational team.- Assist in driving initiatives across CRC to decrease unit costs.- Coordinate change projects within CRC from planning to implementation stage.- Identify and implement initiatives to improve the reporting processes consistent with the needs of business.- Create and maintain Sharepoint sites for the department for efficient flow of information.- Monthly reporting on the financial aspect of discretions usage within CRC to senior leadership.- Developing and improving Retail & Commercial dashboards for monthly communication of complaint costs to key stakeholders.- Ensuring payment of Financial Ombudsman Services (FOS) invoices is made on time, monitor payments against CRC budget / plan.- Provide ad-hoc data analysis and provide appropriate suggestions. Show less

o Manage operations team and handling accounts and finance for growing E-Commerce business within the company.o Generate and analyze quarterly financial and operational performance report of the business by extracting data from different sources and making recommendations.o Budgeting, allocating resources to different business centers and monitoring to ensure efficient utilisation of funds.o Prepare financial statements for tax purpose / external reporting and also for internal… Show more o Manage operations team and handling accounts and finance for growing E-Commerce business within the company.o Generate and analyze quarterly financial and operational performance report of the business by extracting data from different sources and making recommendations.o Budgeting, allocating resources to different business centers and monitoring to ensure efficient utilisation of funds.o Prepare financial statements for tax purpose / external reporting and also for internal reporting.o Manage dynamic pricing for portfolio of brands and range of products.o Handle customer queries, via phone and through email, and responding to their satisfaction.o Update the customer complaints register and raising corrective actions for better future performance. o Generate monthly customer satisfaction reports. Show less

o Worked for Adani Power Maharashtra Ltd (APML) – India (One of the Power project subsidiary of Adani Group). (For more information on Adani Group – www.adanigroup.com)o Involved in Debt Syndication of Rs. 9400 cr. (~AUD 1880 mil) for the 1980 MW Power project coming up at Maharashtra State in India.o Plan financial operations and formulate Standard Operating Procedures (SoPs) for Finance & Accounts department.o Assist in annual auditing and preparation of quarterly, yearly… Show more o Worked for Adani Power Maharashtra Ltd (APML) – India (One of the Power project subsidiary of Adani Group). (For more information on Adani Group – www.adanigroup.com)o Involved in Debt Syndication of Rs. 9400 cr. (~AUD 1880 mil) for the 1980 MW Power project coming up at Maharashtra State in India.o Plan financial operations and formulate Standard Operating Procedures (SoPs) for Finance & Accounts department.o Assist in annual auditing and preparation of quarterly, yearly financial statements, and also interpreting the implications of the results for the performance of the project and for forecasting future capital requirements.o Collect financial and accounting information and assisting in preparation of budget, MIS generation, variance reports and financial reports.o Monitor construction costs, forecasting cash requirements / budgeting on monthly basis based on contracts entered with vendors and arranging finance for the same.o Estimate future cash flow and assessing the financial risk of new and existing capital investment proposals, as well as advising on expansion of existing project, purchase and sale of businesses, mergers, capital financing etc.o Prepare Financial Models for credit appraisal and for analyzing and forecasting the project performance.o Prepare credit appraisal proposals and presentation to banks and financial institutions for raising long term / short term financing requirement for the project.o Maintain relationship with bankers to establish funding arrangement for the project, analyzing and advising on various sources of funds.o Involved in Compliances for Pre-Disbursement Conditions and Pre-Commitment Conditions for the Project.o Coordinate with the Project group to estimate / forecast the cash / LC requirement for the project, and prepare monthly / quarterly Cash flow statement.o Arrange Letter of Credit / Buyers’ Credit / Bank Guarantees for Import Payments. Show less

Chartered Financial Analyst, Finance, Level 1

Cleared CFA Level 1 in December 2018.

Master Of Business Administration (Mba), Finance, 3.7 Out Of 4.3

Masters in Business Administration - Specialising in Finance

Engineer’S Degree, Bachelors In Chemical Engineering, Distinction

Studied Chemical Engineering

High School, Science

Science as Major subject