Performing end to end reconciliation process for various custodians, sort out ad hoc issues, perform all tasks within stipulated time frame. Matching records with cash and position reconciliations. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data and updating same in TLM. Research, reconcile, and update financial transactions. Manage any issues that arise on the daily/monthly processes and drive resolution in an efficient and timely manner. Perform cash and positions reconciliations between internal and external data sets, research and resolve discrepancies/exceptions within the established deadlines. Research reconciliation discrepancies on a timely manner and assist in resolution. Ensure reconciliation procedures are adhered while performing reconciliations. Should ensure timely escalation of reconciliation exceptions to relevant stakeholders following the set guidelines. Accurate and timely processing of cash flows. Maintain and update fact sheets which provide details of custodians, counterparties, and internal stakeholders contacts.

Conduct thorough KYC Due Diligence procedures to onboard potential new customers, ensuring compliance with AML (Anti-Money Laundering) and sanctions regulations.Utilize FINRA, USPS, and LexisNexis databases to pull relevant records for AML Insights, enhancing the accuracy of customer profiles and risk assessment.Execute KYC checks and Enhanced Due Diligence (EDD), promptly escalating flagged profiles to the Data Remediation team for further review and resolution.Understanding of SWIFTS MT103, MT202, MT599 and cross border wire transactions, AML, OFAC and other sanctions.Conduct internal quality checks on tasks completed by team members, providing constructive feedback, and offering training to new hires to ensure consistency and compliance across the team.Apply cross-trained skills across different Lines of Business (LOBs) within Client Onboarding and Reconciliations.Perform month-end data reconciliation activities, resolving ad-hoc issues promptly, and completing all month-end close tasks within established timeframes to maintain operational efficiency.Assist in addressing internal and external queries.

Evaluate and recommend solutions to problems through data analysis. Map and validate service requested addresses for smoother operations and escalate Queries, Requests and Complaints to concerned teams. Maintained and encouraged customers loyalty through courteous and effective resolutions of disputes and discrepancies. Also performing internal call audits and sharing feedback to agents and act as a Subject Matter Expert for process related queries. Keeping a track on Real Time Monitoring Base (RTM) for AHT, ATT & wrap-up.Buddy-up new hires for system navigation and assigning PKT and dip checks.