Rohit Singh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

* Spearheading product development and enhancement initiatives for SaaS-based transportation solutions at Routematic.* Facilitating seamless collaboration across cross-functional teams to prioritize safety, reliability, and sustainability throughout the product lifecycle.* Crafting strategic product roadmaps and conducting comprehensive market analyses to ensure alignment with customer needs and dynamic industry trends.* Iteratively refining products based on user feedback to… Show more * Spearheading product development and enhancement initiatives for SaaS-based transportation solutions at Routematic.* Facilitating seamless collaboration across cross-functional teams to prioritize safety, reliability, and sustainability throughout the product lifecycle.* Crafting strategic product roadmaps and conducting comprehensive market analyses to ensure alignment with customer needs and dynamic industry trends.* Iteratively refining products based on user feedback to elevate the commuter experience and drive customer satisfaction.* Demonstrating unwavering commitment to reducing the global carbon footprint through the creation of efficient and eco-friendly mobility options.* Flourishing in dynamic environments that foster creativity and problem-solving, catalyzing innovation at every turn.* Driven by a profound passion for shaping the future of transportation and advancing sustainability objectives. Show less

Bengaluru, Karnataka, India

* Led end-to-end project delivery including business process analysis, requirements gathering, scope identification, project plan creation, service level tracking, UAT, SLA management and management reporting* Organized quarterly meetings to help customers understand the cost benefits & conducting ROI Analysis* Worked in collaboration with the Engineering Team for new feature releases & planning customer system upgrades* Collaborated with Sales & Marketing Team to drive the business… Show more * Led end-to-end project delivery including business process analysis, requirements gathering, scope identification, project plan creation, service level tracking, UAT, SLA management and management reporting* Organized quarterly meetings to help customers understand the cost benefits & conducting ROI Analysis* Worked in collaboration with the Engineering Team for new feature releases & planning customer system upgrades* Collaborated with Sales & Marketing Team to drive the business success by getting genuine customer references & testimonials, hence driving the customer success operations, while owning the complete pre-sales process Show less

Bengaluru, Karnataka, India

• Lead the Customer Success Program• Maintain ongoing relationships with Enterprise customers, contributing to sales, & minimizing churn• Provide insights in client-to-business interactions, improve customer experience through product support and handle customer requests• Standardize and improve the customer onboarding process• Strong experience in Account Management• Evaluate and improve tutorials and other customer communication infrastructure• Understand business… Show more • Lead the Customer Success Program• Maintain ongoing relationships with Enterprise customers, contributing to sales, & minimizing churn• Provide insights in client-to-business interactions, improve customer experience through product support and handle customer requests• Standardize and improve the customer onboarding process• Strong experience in Account Management• Evaluate and improve tutorials and other customer communication infrastructure• Understand business requirements and delivery POCs, pilot programs, and product delivery initiatives• Work with the product, engineering, and business development teams on pre-sale and post-sale engagements Show less

Bangalore

* End to end project delivery which includes Business process analysis, Requirements gathering, Scope identification, Project plan creation, Service level tracking, UAT, SLA management and Management Reporting.* Responsible for Upsell (fleet and consulting) to the existing customers* Organizing quarterly meetings to help customers to do Cost Benefits and ROI analysis and finding opportunities to improve.* Acting as an SME for the complete Customer Success team.* Working with the… Show more * End to end project delivery which includes Business process analysis, Requirements gathering, Scope identification, Project plan creation, Service level tracking, UAT, SLA management and Management Reporting.* Responsible for Upsell (fleet and consulting) to the existing customers* Organizing quarterly meetings to help customers to do Cost Benefits and ROI analysis and finding opportunities to improve.* Acting as an SME for the complete Customer Success team.* Working with the Engineering team for new feature releases and customer system upgrade planning.* Working with the sales and marketing team get customer references and testimonials for future business. Show less

Bengaluru Area, India

* Business Analysis (Requirement Elicitation, Documentation, Business Process Analysis, Testing and Customer Support).* Project Management (Schedule Management, Scope management, Quality and Cost).* Service Level Tracking, Management & Reporting.* Building a personal relationship with key client.* Successful service delivery - SLA achievement and high level of customer satisfaction.* Monitoring overall performance of services.* Ensure communication around issues and… Show more * Business Analysis (Requirement Elicitation, Documentation, Business Process Analysis, Testing and Customer Support).* Project Management (Schedule Management, Scope management, Quality and Cost).* Service Level Tracking, Management & Reporting.* Building a personal relationship with key client.* Successful service delivery - SLA achievement and high level of customer satisfaction.* Monitoring overall performance of services.* Ensure communication around issues and opportunities – get things done, make things happen.* Communicating across organisational boundaries – from engineer through to senior managers.* Working with the client and operations team to identify and manage service improvement activities. Show less

Chennai Area, India

* Served as an integral part of full life cycle of projects wherein administered the business requirements* Capably performed preliminary requirement gathering thereby conversed functional specifications to technical teams* Adroitly built business & technical case studies & presentations* Competently executed marketing strategies, plans & procedures* Proposal response: Review and develop response to RFI/ RFP’s/EOI* Presentation support: Develop and enhance… Show more * Served as an integral part of full life cycle of projects wherein administered the business requirements* Capably performed preliminary requirement gathering thereby conversed functional specifications to technical teams* Adroitly built business & technical case studies & presentations* Competently executed marketing strategies, plans & procedures* Proposal response: Review and develop response to RFI/ RFP’s/EOI* Presentation support: Develop and enhance product/ solution presentations* Assist management in Planning and monitoring of Projects* Defines project requirements by identifying project milestones, phases, and elements; establishing project budget * Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.* Designing sustainable business model to cater to the rural market i.e. “bottom of the pyramid”* Dexterously identified business & growth opportunities for the organization Show less

Business design for various market verticals.