• Strategy for business growth, global partnerships and thought leadership in the Industry.• Maintaining healthy business relations ensuring high customer satisfaction matrices. • Controlling the scope, cost and quality and managing the sign-off on deliverables.• Working in multi-vendor environment, collaboration with the vendors to achieve business objective.• Governance support to key engagement in Sales, Managed Services and Support Services.• Business Development, Program/project execution, people development, leading teams, relationships with client executive and senior management teams.

Manage Managed Service Delivery Platform (MSDP), Global Operation Delivery with 24/7 production support with best-in-class tools such as DWBI, Fault, Trouble Ticket, ITSM, workforce management with focus on core Service Management / ITIL functions ensuring proper service level management.Proven track record of executing highly complex projects and infrastructure initiatives. Understanding of agile (SCRUM/CANBAN) processes/metrics and processes. Lead during crisis management situation.Managed both development/support large scale Enterprise Data Warehouse Projects in BI.Project management and software engineering process expertise focused on agile/scrum execution.Manage & resolve major escalations and proactive identification of issues and coordination of resolutions. Provide ongoing management and oversight of production support and development in order to provide continuous process improvements. Ability to identify and mitigate risks.Manage Resource Planning including competence development to ensure appropriate resources for support and development, Budgeting and SLA Management.Undertake objective review meetings with key business stakeholders spanning various KPI.Experience of Vendor management and oversight of planned release handling.•Demonstrated high level of accountability and personal responsibility.•People Management, Risk Management, Costing, Budgeting, Project Estimation, Scope Management.Lead during crisis management situations and effectively advise / communicate to the support team.Provide ongoing management and oversight of production support in order to provide continuous process improvements. Produce and Publish reports on the SLAs and KPIs used to measure the service & 24x7 Operations Management.Manage Resource Planning including competence development to ensure appropriate resources for support and development, Budgeting and SLA Management.

Oversee end-to-end project management from conceptualization and visualization to technology mapping, budgeting, resource/ work force management including demand management & final execution of projects.Ensure implementation of best practices in the Delivery unit and Manage end-to-end delivery by implementing integrated project plans and having end-to-end Checklist Signoff.Ensure adherence to Quality norms across the development, transition and implementation process.Motivate and lead project teams including setting & reviewing goals.Led Software Engineering Process Group (SEPG) for the process improvement opportunities & improvisation of operational processes. Implement the communication/Governance model.Monitor and review project standards/metrics and periodically publish to key stakeholders. Work with the Sales team for solution (including AD/ASM estimation), pre sales effort and proposals.Proactively manage Application Development, Support & Maintenance, and Infrastructure related projects including transition and transformation for US Customers via the use of SDLC.Contribute in defining and executing the processes & methodologies at organizational level.Derive and track productivity throughout the life cycle of the project and re-use the data for estimation model. Have good SDLC experience with experience in various software development methodologies – Agile/Scrum, waterfall etc.

Handling Data Engineering team, providing expert level guidance.Liaise with Project Management Office, Operation team, Customer and Business Management team.Manage transition of Enterprise Data Warehouse (EDW) Support from UK to India.Define and ensure a Process Improvement plan for the Delivery unit and Manage end-to-end delivery. Develop Centre of Competency for tools like Informatica & Web focus.Develop Plan and deliver Test Data Management using Optim.Resource recruitment, Planning and Client communication.People Management - Managing Architects, Asst Managers, Sr Consultants etc.

Provide management and leadership including all aspects of project management and software development processes: define business need, project scoping, and interact with the client and develop project proposals. Identify and research solutions for complex challenges at US IDU level, institute change control process.Managing and leading development teams, customer, budgeting and controllership.Provide future development approach and resources allocation.Work as Offshore Delivery Manager for Century Tel project for telecom billing.

• Manage mission critical application (1400+ users) and leading development teams, managing customers, budgeting and controllership.• Defined, established, and managed Requirements Documentation and Project Change processes.• Created and managed schedule and budget and performed risk assessment and mitigation.• Using SDLC methodologies in multiple lifecycle projects, eliciting and gathering requirements of applications, architecting a solution. • Work as a lead application architect for the Water Quality Program for consulting, design, programming, and/or support of major, high impact mission critical application such as Water Quality Permit Life Cycle System (WPLCS) using Oracle, D2K & COM/DCOM.• Experience with Waterfall and Agile/Iterative development. • Coordinated resources from multiple departments.• Determined and evaluated process and the metrics.• Worked as operational DBA for Datawarehousing and WPLCS.• Merged five-database schemas into a single schema.• Determined duplication of records and mismatch in schema objects and involved in data conversion & correction of data.• Developed specifications and codes, tested and implemented specifications for Water Quality Permit Life Cycle application and properly documented.• Performed data analysis, developed and maintained logical data models, maintained data repository, including design and development of WPLCS applications for maintaining and reviewing repository information, trained and assisted staff in use of repository.• Designed and implemented physical databases from logical models, developed, and maintained common modules of a database management system.

Preparation of high level design and user input documents.Devised testing schemes, performed the testing process to ensure that developed system was error free.Designed logical and physical data models using Oracle Designer.Generated and enhanced various forms and reports using Oracle Designer. Populated tables and responsible for writing packages to populate the tables, which in turn were used for generating reports. Studied the functional aspects for the Supply Chain Management while developing the front-end functionality.

Part of the AVALON ERP Core Team and responsible for Source code Control System in AVALON Process Manufacturing/Production Planning. Master Data structuring validation to meet Avalon requirements for Process Manufacturing/ Production Planning module.Data Migration from existing system to Avalon Tables.Worked as an analyst in Data Warehousing project and generated complex management reports.