Rohitashv Kaw Email & Phone Number

Evident as a highly skilled L&D professional, I have broad expertise in managing end-to-end learning programs right from needs analysis, pre-program execution, technology management, program execution, trainers arrangement, post program engagement, training effectiveness measurement, to quality and improvement initiatives. I have a passion for evolving the organization into a learning organization with a rhythm/ethos of continuous learning to adapt to new environmental & business challenges.A major chunk of my career revolved around implementing frameworks to assess, design and rollout comprehensive L&D, Training and Quality programs, conducting quality audits, and providing coaching to employees.Gained enriched experience in identifying and introducing new, innovative formats of learning based on prevailing technology to enhance employees’ skill in meeting business needs. Evaluated learning effectiveness by using assessment tools, knowledge checks and secret shopping.My major highlights have included: Steered the successful roll-out of crucial projects in establishing Fraud Detection Team for Gaming Process at Ienergizer, Noida Played a vital role in establishing SOP for Chat process in Foodpanda, India Led crucial projects related to customer experience enhancement in Foodpanda, India Holds the merit of creating complete customer support for the new project from leading the Training and Quality Team at partner location to making SOPs from scratch Successfully worked on Google LMS System for training the third party vendorsIn my last association at Google India, my primary role involved leading a team of 5 Trainers, 1 Training Manager, and 4 QAs at vendor location. Please feel free to drop me a line at rohitashvkaw@gmail.com