Rohit Bahuguna Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As the Workforce Planning Lead, I lead a team of subject matter experts in implementing a new workforce management system for Primary ConnectX (Program Delivery Technology) across the ANZ region. My role involves extensive liaison with various internal and external stakeholders, including project planning teams, change management, time and attendance departments, the broader operations leadership team, senior stakeholders, and external service providers.Our team is responsible for managing the end-to-end implementation of the workforce planning tool across all distribution centers. This includes overseeing system configuration, UA testing, business verfication testing, data migration, training, and deployment. We ensure a seamless transition by carefully planning and executing each phase of the project to minimize disruption to ongoing operations.

Greater Sydney Area

In this assignment, I lead a high-performing team of 70 professionals, ensured operational excellence, and exceeded KPIs across three sites.Supply Chain Expertise:Effectively managed end-to-end supply chain operations, specializing in IT, Healthcare, consumer electronics & telecommunications. Central point for seamless coordination and efficiency.Financial & Operational Management:Strategically managed gross profit and optimizing costs through meticulous labor planning.Vigilantly monitored the overall cost structure while transitioning towards lean management principles.Cost Efficiency & Skills Enhancement:Lead and implemented cost-saving initiatives and improved efficiency by enhancing the skills matrix through cross-training.Created operational champions proficient in diverse skills to drive overall competence.Business Growth & Relationships:Spearheaded business expansion, oversee onboarding processes while managing day-to-day operations.Nurtured and solidified relationships with key accounts to foster sustained growth.Problem Resolution & Technical Proficiency:Acquired expertise in escalation management and delivered swift problem resolution.Leveraged technical proficiency for in-depth analysis and reporting for effective decision making.People Leadership:Motivated and mentored teams for continuous growth, establishing robust leadership and systemic frameworks.

Greater Sydney Area

In this role, I managed key accounts of QSL & provided service solutions by delivering KPIs associated with new projects & operations for customers' repairs and logistics requirements. My clients were leading Electronics Manufacturers and their OEMs & ODMs based in Asia Pacific Region.I was responsible for Increasing business revenue from Key Accounts and developing business by adding new partners and maintaining strong pipeline for future.Key roles-1. Key Account management & Business development by increasing business from existing accounts and by bringing in new accounts.2. Making rigorous follow-ups with customers, understanding their overall service requirement, devising commercial quotes by taking input costs associated with the required processes.3. Negotiating the contracts and formalizing on boarding of customer by liaising with internal & external stakeholders. 4. Managing all facets of the new projects including budget, schedule, procurement, quality, safety & risk.5. Dealing directly with clients to define project requirements then preparing scope of work, project delivery resource requirements, cost estimate & budget, cash flow, work plan schedule & milestones, quality control, and risk identification.6. Liaise with QSL's functional teams while managing the escalations & providing instant solutions to customers.7. Lead project delivery team, provide project guidance and direction to achieve project goals.

Greater Sydney Area

As an account manager, I managed customer service business for Apple products, my key responsibilities were to increase the foot traffic and mail-in services through effective marketing and promotional strategies for Q Care Business. I also managed gross profit for all Apple products post sales service revenue business.While leading a team of Apple certified technicians and customer service staff, my focus was on driving KPIs to achieve the status of Apple Premium Service Provider.I also liaised with Apple Team and the internal QSL team to explore the opportunities for expanding the qcare offerings at other suitable locations while replicating the successful formula.

Mumbai, Maharashtra, India

In this assignment, I developed long & short term sales and marketing strategies, managed BTL & ATL campaigns, managed key accounts, explored & capitalized on profitable opportunities for Business & profit Growth. Being a strategic sales and market planner, I delivered exceptional growth in overall sales volume by monitoring Numeric and Weighted Distribution & Counter and Market Share.Additionally, I was responsible for Sales vs Stock analysis of channel & monitoring/ controlling GTM strategy in order to boost ROI of channel partners with lower level of inventory & higher rotations of investment.Moreover, I directed a team of 40 talents to increase brand presence across 1000 retailers. Furthermore, I operated SAP as ERP for sales process, tracking financial status of partners, and tracking performance while maintaining ISO standards.Significant Highlights: Accomplished 90% of annual target with 40% GOLY | FY- 2016-17 Achieved 100% of annual target with 73% GOLY | FY- 2015-16 Cultivated Usha Appliances’ business in Mumbai by 45% CAGR for a period of 4 years Promoted twice for outstanding efforts whereby increasing the overall market share from 1% to 5% Increased Market share from 1% to 9.5% in four years Implemented GTM & TOC strategy in first pilot market Mumbai which created benchmark for the year 2014-15 Nominated for "Usha Leaders of Tomorrow" league Liquidated old slow moving inventory, resulting in reducing the Inventory from 30% to 5% in 6 months Started around 120 retailers in Mumbai city Market by appointing strong distributor & ensured repeated visits of sales team, which resulted in Gained INR 30 million worth fresh business Appointed e-commerce channel & added 4 partners for Mumbai market which aided in contributing INR 50 million in 2 years span i.e. for 2015-16 & 2016-17. Embarked business with regional retailers and added 15 modern retail counters which contributed INR 20 million worth of business in 2 yrs.

Mumbai, Maharashtra, India

As a senior manager I focused on productivity of sales team & channel partners to achieve annual business objectives. My team had successfully created a new online business channel which contributed in overall business growth in premium category of products. I led GTM project implementation for Mumbai, which was based on a secondary sales driven model & started reaching out to 1000 retail outlets every month by following GTM strategy, which in turn increased the overall visibility of our products & enhanced market share.

Mumbai, Maharashtra, India

As a sales manager, I laid a foundation of Appliances business in Mumbai for UIL by putting the right team, right channel & right processes in place. I learnt to follow the ISO quality management in Sales administration while maintaining compliance. I also learnt SAP for analyzing business trends, maintaining hygiene in receivables & others sales processes.

Mumbai Area, India

For Godrej & Boyce Manufacturing Company Ltd, I led and developed the Team of Field Sales officers & Retail Sales Promoters in the territory, performed Quick Market Intelligence to gather competition information on a monthly basis; headed and directed dealer appointment & Retail reach expansion in align with business extraction. Within my role, I performed market share analysis, planned higher sell margin SKUs with focus on category mix & incentivising channel to increase more focus.I was also accountable for reach & addressability evaluation of all Godrej appliances outlets potential vs. Universe potential. Additionally, I was incharge for merchandising at show room / shelf therefore achieved ABP with focus on all four categories i.e., Refrigerators, Washing Machines, ACs, and Microwave Ovens.

Mumbai Area, India

In my role as an Assistant Manager at Bajaj Electricals Ltd, I was responsible for driving business growth within my assigned territory by focusing on distributor performance and expanding retail reach, using FK data benchmarking at retail counters. I reinforced communication of quarterly and annual schemes to all channel partners, established key dealer partnerships, and successfully achieved annual targets for expanding the retailer and distributor base. Additionally, I supported my distributors in improving their ROI by ensuring timely settlement of their claims, reducing their working capital through optimal inventory management, and liaising with the service team to provide timely service, thereby building strong relationships with retail partners.I collaborated with the supply chain and operations team to reduce aging inventory by minimizing slow-moving and non-moving SKUs, and enhancing contribution value through an optimal product mix. Significant Highlights: YTD of 130% of sales target with 30% growth over previous year | FY 2012-13 Annual 85% of sales target with 15% growth over previous year | FY 2011-12 Annual 131% of sales target with 60% growth over previous year | FY 2010-11 Annual 130% of sales target with 84% growth over previous year | FY 2009-10 Promoted as Assistant Manager within one year & received the highest appraisal rating as EE for two years. Accelerated business for Morphy Richards division in Mumbai by 50% CAGR for a period of 3 years

Mumbai, Maharashtra, India

Mumbai Metropolitan Region

As a sales executive, I managed business in Mumbai & Bangalore Branches for corporates & institution. The business included ITV & infotainment business, Cross promotions and CSD business.During this time I could able to add new corporate accounts in Philips' portfolio & also could able to retain existing business.

Itil Foundation Certificate In It Service Management, Itil, 92.5%

Mba, Marketing, 1St Grade With 65% Aggregate

Master in Business Administration

B. Sc., Mathematics, Physics & Chemistry, A

Activities and Societies: Participated in various sports like cricket, badminton, table tennis etc @ college level & state level. Won.

Aissce, Mathematics, Physics & Chemistry, 1St

Carried a good academic record with more than 75% through out. I was also involved in many sports during school days. I used to play.