Rohit Chand Puri Email & Phone Number

Gurugram, Haryana, India

Highly accomplished Managing Director with 25+ years of experience driving business growth, leading cross-functional teams, and developing innovative strategies. Proven track record of success in IT/ITES sectors. Passionate about fostering a culture of excellence, innovation, and collaboration.- Developed and executed business strategies to achieve revenue growth and expansion- Led senior leadership teams to drive operational efficiency and excellence- Fostered strategic partnerships and collaborations to drive business development- Implemented innovative solutions to enhance customer experience and satisfaction

India

I am currently enjoying my journey with Soft Tech Group as a Global Implementation manager. As Global Implementation Manager my role includes providing overall management to ensure project deadlines are met and quality achieved, while retaining project profitability. I work closely with my team including Senior Solutions Architects, Project Managers, Technical team and Support & Training Manager. I am responsible for ensuring a seamless customer experience through effective resource planning and collaboration to understand customer requirements and deliver quality projects within defined time frames.As a Global Implementation Manager, I am responsible for the day to day management of teams spread across globe based out of India, London, Australia, New Zealand, France, and USA. My role involves improving team productivity, capability building and improve ROI.

India

Noida Area, India

Gurgaon

Responsible for managing overall operations and delivery for India center. Keep the team motivated to deliver under pressure as we grow as an organisation.

Gurgaon

Key Result Areas • Reduce Organization Capex & Opex , Shorten Delivery time, Improve Quality • Allocation resources to reach financial forecast and business objectives • Formulating plans for managing/retaining talent inside organization Significant Accomplishments • Managed P&L responsibility of around $2+ million with team size of over 50+ FTEs• Management, Operations, Cost Management, Technical and functional Design, Transition Management, Business Analysis, Recruitment, Resourcing, Human capability development, Quality and Compliance, Customer and Stakeholder Management.• Successfully integrated functional strategies and utilized business expertise to attained financial & operational objectives • Provide RCA's and ensure resolution by ensuring all relevant team are involved in timely manner to resolve an issue, taking SLA's and OLA's into consideration• Setup a global support team to run 24*5 operations.• Overall responsibility for implementation and maintenance of unit projects. Implement, lead, and direct unit strategy to achieve business goals. Responsible for leading the unit team, assuring team collaboration and synergy to achieve unit strategy and mission. • Studied existing business model, setup and run Kurtosys support team almost from scratch and delivered with high profitability and customer satisfaction.• Conduct review meetings with clients and also deal with customer escalation. • Lead and inspired Kurtosys India team to deliver its operational objectives• Take personal responsibility for the successful running of the Managed Service part of the operation• Liaise closely with Accounts teams in India, USA and UK• Ensuring all standard HR practices are followed• Managing remuneration policy & evaluation process• Setup case management tools at global level• Increase GM and reduce TAT by automating manual processes

Gurgaon, India

• Entrepreneur who grew hospitality businesses from start-up to profit making in annual sales through effective business planning, creative sales techniques, and innovative marketing.• Recognized by clients and colleagues as a consummate professional with a high degree of personal integrity. Known for a contagious passion for excellence, a talent for resourceful business solutions, and a capacity for motivational leadership.

Key Result Areas • Operational management of all Helpdesk processes, including Incident Management and escalation, Problem Management, Change Management, Configuration and Release Management, communication with internal customers, resolution of resourcing issues, year end evaluations, budget forecasting, recruitment and goal setting for the team and leaders• Provide effective leadership, performance management and development for staff managed, identifying staff competence and formulating strategies to address them along with providing mentoring and guidance. • Liaison between 1st, 2nd (Functional Knowledge) and 3rd level (Vendors and in house team having technical knowledge) support teams• Ensuring service delivery according to agreed SLA’s and OLA’s• Contribution to the development and establishment of systems to measure and report these service levels • Collaboration with CoE Leader in monitoring Center of Excellence procedures and policies, identification of communication and process breakdowns, and continuous improvement of quality in customer support services• Liaison with internal IT support organizations like Global End-user Help Desk and Global Infrastructure support to ensure seamless end-to-end customer service• Contribution to continuous enhancement of Helpdesk processes, Application Bugs, tools and communication.• Close co-ordination with departments including Application development, Product management and transitions for a smooth and speedier deployment of new products and services and ensuring support readinessSignificant Accomplishments• Lead and built an in house 3rd level team. Lead and managed 3rd level support provided by both vendors and in house teams, leading to savings of $ 200K + on yearly basis• Setting up Global Helpdesk team in Gurgaon supporting IT related issues in all 83 offices of McKinsey & Co worldwide

Churchill India is a wholly owned subsidiary of Royal Bank Of Scotland (UK), which is the 5th largest bank in the world and 3rd largest insurer provider in UK. Churchill India is engaged in providing IT related services to its parent company in UK.

Mit, Database Programming

Education record