• Orchestrated multiple client product deliveries and internal product implementation.• Served as the Single Point of Contact (SPOC) for stakeholders across 3 teams, clients, and senior and top management.• Set project deadlines, diligently monitored progress, and addressed impediments.• Coordinated daily scrum calls, expertly prioritizing tasks, and overseeing Scrum ceremonies.• Developed comprehensive Work Breakdown Structures (WBS) and effectively managed and led a team of 15-20 by proficiently delegating tasks and resource scheduling.• Crafted and maintained project plans while ensuring optimal resource utilization.• Facilitated periodic customer interactions, ensuring streamlined communication.• Presented transparent status updates to the Steering Committee.• Showcased robust stakeholder management and adept issue resolution.• Successfully handled concurrent project management, delivering accurate effort estimations.• Guided user stories seamlessly through the Software Development Life Cycle (SDLC).

• Maintained project plans, tracked progress in alignment with Agile principles.• Applied IT Project Management approach to conclude projects effectively.• Gathered and documented requirements, fostering clarity.• Communicated with product teams for support, releases, and bug fixes.• Acted as a liaison between Operational Staff and Rollout teams.• Served as SPOC for Information Security for conducting Annual Source Code reviews and implementing VAPT & DCPT fixes across a pool of applications with 80% success rate.• Managed operational customer service teams adeptly.• Implemented efficient processes, tools for strategic customer experience and received several client appreciations.• Documented meeting minutes, post-discussion status reports.• Met deadlines, understand release dependencies, liaise with stakeholders for conflict resolution.• Overseeing internal/ external communication, cultivating stakeholder relationships.

• Maintained project plans, tracked progress in alignment with Agile principles.• Applied IT Project Management approach to conclude projects effectively.• Gathered and documented requirements, fostering clarity.• Communicated with product teams for support, releases, and bug fixes.• Acted as a liaison between Operational Staff and Rollout teams.• Served as SPOC for Information Security for conducting Annual Source Code reviews and implementing VAPT & DCPT fixes across a pool of applications with 80% success rate.• Managed operational customer service teams adeptly.• Implemented efficient processes, tools for strategic customer experience and received several client appreciations.• Documented meeting minutes, post-discussion status reports.• Met deadlines, understand release dependencies, liaise with stakeholders for conflict resolution.• Overseeing internal/ external communication, cultivating stakeholder relationships.

• Maintained project plans, ensuring on-time progress tracking.• Skillfully concluded projects using IT Project Management approach.• Gathered and documented requirements effectively.• Acted as Information Security SPOC, ensuring comprehensive oversight.• Coordinated with product teams for support, timely releases, and bug fixes with 60% success.• Conducted Annual Source Code reviews, addressing vulnerabilities with a successful implementation of around 70%.• Managed operational customer service teams adeptly.• Applied strong strategic focus with operational understanding.• Implemented efficient processes for strategic customer experience.• Captured meeting minutes and status reports after discussions.• Met deadlines, resolve dependencies, and liaise with other managers.• Managed communication schedules for team and stakeholders.• Cultivated relationships with project teams and stakeholders.

• Business analysis, requirement gathering and project management.• Requirement documentation

• Enhanced business architecture including scope, processes, and risks.• Analyzed user needs via interviews, documents, workflow study.• Liaised between Business Users and Tech Teams for mutual process understanding.• Documented intricate user needs in simplified formats.• Contributed to system development/ modifications.• Conducted diverse testing levels and ensured that user requirements are met.• Executed ITIL service management across stages.• Oversaw User Acceptance Testing.• Managed application/ database maintenance, user training and team supervision.• Led CRM and Website teams.• Played a key role in vendor selection & finalization.• Connected with vendor stakeholders for payments, client-side deployments, and status updates.

• Enhanced business architecture including scope, processes, and risks.• Analyzed user needs via interviews, documents, workflow study.• Liaised between Business Users and Tech Teams for mutual process understanding.• Documented intricate user needs in simplified formats.• Contributed to system development/ modifications.• Conducted diverse testing levels and ensured that user requirements are met.• Executed ITIL service management across stages.• Oversaw User Acceptance Testing.• Managed application/ database maintenance, user training and team supervision.• Led CRM and Website teams.• Played a key role in vendor selection & finalization.• Connected with vendor stakeholders for payments, client-side deployments, and status updates.

• Engaged with users to gather essential data, demonstrating proactive communication skills in extracting valuable insights.• Applied statistical analysis techniques, unveiling patterns and trends that contributed to informed decision-making.• Produced organized and concise documentation tailored for board meetings, highlighting critical details for strategic discussions.• Streamlined complex data dumps into accessible formats, facilitating seamless system updates through meticulous analysis and simplification.