● Develop business architecture using requirements such as project scope, processes, alternatives, and risks.● Business Process Modelling to develop and modify the system to meet business needs and develop business specifications to support these modifications.● Liaise between business and technical personnel to gather requirements, maintain them and ensure a mutual understanding and alignment of processes and applications.● Have worked through the full Software Development Life… Show more ● Develop business architecture using requirements such as project scope, processes, alternatives, and risks.● Business Process Modelling to develop and modify the system to meet business needs and develop business specifications to support these modifications.● Liaise between business and technical personnel to gather requirements, maintain them and ensure a mutual understanding and alignment of processes and applications.● Have worked through the full Software Development Life Cycle on various projects.● Translate business requirements into deliverables such as functional specifications through the use of workflow diagrams, data model diagrams, business process modelling diagrams (BPMN), UML Use Cases, Wireframes and Data Definitions, and use of EPICS and User Stories.● Elicit and document BI needs and translate theses into reporting and visualisation solutions.• Involved in process and workflows of current and new accounts.• Liaised between business and technical personnel to gather and provide requirement specifications, to ensure in the alignment of processes and applications.● Working with Microsoft CRM, Navision, MS Project Visio and SharePoint to Scope and plan, for idea generation and for testing and implementation● Corporate and SME Scheme planning and setups on CRM system.● Involved in process and workflows of current and new accounts.● Documented standard operating procedures and training material along with training of the system and the processes involved.● Designed, developed & maintained various reports the business.● As a Debtors Supervisor - Ensured effective management of debtor’s book, worked on debtor collection improvement, and debtor clerk supervision and training.● Managed Creditor account and streamlined business processes on vendor dispatch and management of services from a Call Centre and business perspective. Show less

• Managing regular system, software, security and network audits.• Providing ICT technology infrastructures for the organisation.• Troubleshooting and preventative IT/PC maintenance and support.• Creating and implementing a disaster recovery plan.• Network administration and desktop support.• Graphic design and photo retouching.

• Planning and overseeing installation of all systems.• Hardware and software procurement.• Providing ICT technology infrastructures for the organisation.• Contributed to organisational policy on quality standards, strategic planning and IT.• Planning, developing and implementing the ICT budget.• Managing regular system, software, security and network audits.• Management of system administrators, technicians, designers and programmers. • Mentoring and training new… Show more • Planning and overseeing installation of all systems.• Hardware and software procurement.• Providing ICT technology infrastructures for the organisation.• Contributed to organisational policy on quality standards, strategic planning and IT.• Planning, developing and implementing the ICT budget.• Managing regular system, software, security and network audits.• Management of system administrators, technicians, designers and programmers. • Mentoring and training new ICT support staff. Show less

• Assisted in planning and coordinating the SAD and implementation of projects.• Coordinated the last three phases of the JDAS project lifecycle (planning, execution and closure).• Managed project deadlines and milestones from the agreed and signed off project plan.• Liaise directly to supervisors, key users and project sponsors regarding project status. • Managed and trained staff on the “JDAS” software.

-Graphic design-Front-end development and design for web portals-Web portal user acceptance testing before major project releases