Rohit Choudhary Email & Phone Number

Raleigh-Durham-Chapel Hill Area

A nonprofit organization led by high school students with a mission to raise awareness about cybersecurity and ensure the online safety of senior citizens

Raleigh-Durham-Chapel Hill Area

RTP, NC

• Launched the Managed Service Provider (MSP) practitioner program MVP to tackle onboarding, transactability, and delivery challenges, enabling partner success.
• Led an initiative to identify the MSP experience platform that supports Service Assurance and Service Change capabilities throughout Day 0, Day 1, Day 2, and Day N.
• Defined the partner testing scope for third-party integrations, establishing a streamlined end-to-end testing process that enhanced migration, automation, and delivery readiness.

RTP, NC, United States

• Successfully launched three new offerings—Extended Detection & Response (XDR), UCM Cloud, and VPNaaS—collaborating with Product Management, Platform Engineering, and Go-to-Market (GTM) teams. Delivered these to 86.
• Enhanced delivery cost efficiency by strategically hosting solutions across Cisco Data Centers, Public Cloud (AWS), and Colocation Facilities (Equinix).
• Implemented processes and automated templates that reduced customer onboarding time from approximately 30 days to just seven days.

RTP, NC

• Handpicked by senior management to lead a $65M perimeter security transition for a major financial client, overseeing 2000+ devices across 13 workstreams and conducting over 1100 meetings. Completed this transition.
• Launched a new Cybersecurity offering, Managed Detection and Response (MDR), while concurrently phasing out the legacy Active Threat Analytics (ATA) service.
• Integrating threat Modeling, TALOS, and SOAR capabilities into the SIEM and ITSM platforms improved threat detection and hunting, significantly reducing investigation time by 25%.

Bengaluru, Karnataka, India

• Initiated the center's turnaround by addressing specific challenges, improving employee relations across geographic centers, and prioritizing goals. I built trust with cross-functional organizations, fostered a.
• Implemented a thorough cost-saving initiative that achieved a 10% reduction in partner rates, consolidated Workplace Resources (WPR) from six to two locations, and shifted from a monthly rate card to an outcome-based.

RTP, NC

• Devised and executed a delivery strategy to expand service offerings, including servers, storage, and DC networking, and integrate SAP HANA, Virtual Packet Core, Virtual Desktop Infrastructure, Application Centric.
• Elevated Customer Experience Satisfaction (CSAT) for a significant Australian Service Provider (TCV $32M) by executing a Service Improvement Plan (SIP) that achieved 99% incident resolution, meeting SLA guidelines, and.

RTP, NC

• Led a team of 150+ across the Collaboration Technology Tower, proactively managing customer networks internationally to ensure high network availability, improve network performance, and swiftly resolve technical.
• Simultaneously, I used outsourcing as an effective interim strategy to build global centers organically and launched the Hosted Collaboration Solution TAC team, supporting Cisco's strategic move into delivering.
• Managed critical accounts and actively coordinated pre-sales opportunities with Sales and Professional Services teams, enhancing customer engagement and solution delivery for Cisco's significant service expansions.

RTP, NC

• Led a team of 20+ engineers in the Collaboration Technical Assistance Center (TAC), providing daily escalation support and overseeing operations.
• Served as a global technical and leadership escalation point, supporting Cisco Engineers worldwide. Engaged actively on technical aliases and most critical customer issues, ensuring swift resolution and high service.
• Represented TAC in cross-functional collaborations and played a crucial role in theater-wide assessments of new service and support tools. Actively advocated for TAC's interests and perspectives to other organizational.

San Jose, CA

• Planned and executed comprehensive test plans for system changes, including creating use case scenarios, setting up test beds, and conducting test executions for Cisco Transport Manager (CTM) GUI features and platform..
• Presented the technical aspects of CTM's High Availability environment to Systems Engineers, reviewed defect reports, fostered high-quality defect report submissions, and helped define the defect report escalation.

Master Of Business Administration - Mba, Services Management

Master Of Science - Ms, Electrical & Computer Engineering

Bachelor Of Engineering - Be, Electronics & Telecommunication