Executed upgrades for instances in San Diego, Tokyo, Utah, Vancouver, and Washington in accordance with ServiceNow's best practices.Reviewed several incidents and utilized AI to automate solutions via Virtual Agent topic flows.Hands on experience with integrations between ServiceNow and other third party platforms like Azure sentinel, Splunk, Rapid7 and Qualys for Security incident management and Vulnerability management. Other integration works also include base configuration between applications like Microsoft SCCM and Intune , Twilio.Good knowledge on ServiceNow architecture and all its table, table extensions and relationships

As a ServiceNow developer responsible for deploying ITSM applications such as incident, problem, change Worked on 100+ MSA cases and delivered the the solutions without ETA breaches.Configuration of multiple events and corresponding notification set up along with complex email content using email scripts Configuration of inbound email action flow to process the incoming emails for incident application Experience in setting up the data source, set up the import sets and manipulating the data using the transform map and field scripting Worked on creating and updating the custom application in scope and implementation of the workflows, handled multiple data base functionality using custom UI Actions Experience in extending the table for custom table creation Configured custom workflows with sub-flows for more than 100+ catalog items. Developed Business Rules for handling multiple scenarios and experience in developing the script include for utility development and client scripts for manipulating the client-side form field functionality Create and updated the navigation modules for custom applications and the OOB applications for updating the navigation, roles-based access restriction Responsible for Implementing system security by using ACLs and Roles

learned fundamentals of HTML and JavaScript in ServiceNowHands on experience in scripting and out of the box implementations in ITSM application